Reanna Cardona
Rooty Hill
Summary
Highly organised and customer focused Administration Professional with a proven track record of exceeding client expectations, meeting business objectives, and delivering exceptional service experiences. Skilled in streamlining administrative processes, managing accounts, and coordinating projects with precision and efficiency. Committed to putting customers first, fostering long term relationships through attentive support, proactive problem solving, and clear communication. Known for exceptional organisational skills, attention to detail, and the ability to adapt quickly in dynamic environments.
Overview
2026
2026
years of professional experience
Work History
Administrator & Affiliate Manager
Ritual Oils
09.2024 - Current
- Manage customer inquiries to ensure satisfaction and timely responses.
- Organize events to boost engagement and brand visibility.
- Oversee affiliate management, ensuring accurate payments and partnerships.
- Create content to enhance brand presence across platforms.
- Maintain wholesale accounts for seamless transactions and client retention.
- Affiliate performance metrics to identify trends, leading to targeted strategies that improved conversion rates.
Customer Service Administrator
Simpson Strong Tie
01.2023 - 01.2024
- Managed customer inquiries via phone, email, and online, enhancing satisfaction and retention.
- Executed administrative tasks and order entry, ensuring seamless operations and account management.
- Processed invoices accurately, contributing to efficient financial transactions and record-keeping.
- Conducted sales calls, fostering client relationships and driving revenue growth.
- Provided personal assistance, supporting team productivity and achieving operational goals.
SALES SUPPORT ASSOCIATE
Garmin AU
01.2021 - 01.2023
- Processed orders efficiently, ensuring timely delivery and customer satisfaction.
- Resolved customer inquiries via phone, email, and online platforms, enhancing service quality.
- Supported sales team by maintaining accurate consumer accounts, improving data reliability.
- Executed ad hoc duties, demonstrating flexibility and commitment to team success.
CLAIMS ADVISOR
Employers Mutual LTD
01.2020 - 01.2020
- Resolved insurance claims efficiently, enhancing customer satisfaction.
- Ensured timely claim processing, improving department efficiency.
- Maintained accurate claim records, supporting seamless payment operations.
- 6 month contract
MEMBER SERVICE OFFICER
Teachers Mutual Bank
2019 - 01.2019
- Handled online inquiries, boosting customer satisfaction and engagement.
- Managed administrative tasks and ad hoc duties efficiently.
- Addressed online platform inquiries with precision and speed.
- Delivered excellent phone-based customer service, enhancing user experience.
MEMBER SERVICE OFFICER
Sydney Credit Union
01.2018 - 01.2019
- Provided frontline banking services, enhancing customer satisfaction through efficient account management.
- Managed online and phone inquiries, improving response times and customer engagement.
- Administered account services, ensuring accuracy and reliability in transactions.
- Utilized online platforms to streamline processes and support customer needs.
- Handled administrative tasks, contributing to operational efficiency and team collaboration.
Education
CERTIFICATE IV BUSINESS ADMINISTRATION -
Upskilled
01.2020
CERTIFICATE IV BANKING SERVICES - undefined
Institute of Strategic Management
01.2019
High School Certificate - undefined
Nagle College
Blacktown11.2017
Skills
- Minor Event Planning
- Content Creation
- Affiliate Marketing
- Financial Reporting
- Team Collaboration
- Customer Retention
- Office Management
- Calendar and Schedule Management
- Document Preparation & Filing
- Proficiency in Microsoft Office / Google Workspace
- Effective Communication
Timeline
Administrator & Affiliate Manager
Ritual Oils
09.2024 - Current
Customer Service Administrator
Simpson Strong Tie
01.2023 - 01.2024
SALES SUPPORT ASSOCIATE
Garmin AU
01.2021 - 01.2023
CLAIMS ADVISOR
Employers Mutual LTD
01.2020 - 01.2020
MEMBER SERVICE OFFICER
Sydney Credit Union
01.2018 - 01.2019
CERTIFICATE IV BANKING SERVICES - undefined
Institute of Strategic Management
High School Certificate - undefined
Nagle College
MEMBER SERVICE OFFICER
Teachers Mutual Bank
2019 - 01.2019
CERTIFICATE IV BUSINESS ADMINISTRATION -
Upskilled