Summary
Overview
Work History
Education
Skills
Availability
Reference
Timeline
Generic

REANNA DURAN

Seven Hills

Summary

After gaining valuable experience and skills from my previous jobs my objective is to learn and gain new experience with being a receptionist. I am dedicated to offering exceptional assistance to team members and customers, as well as becoming a part of a work place full of development and growth to be able to be more professional as an individual.

Overview

2
2
years of professional experience

Work History

Retail Member

City Beach
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Volunteered for extra shifts during holidays and other busy periods to ease staff shortages.
  • Interacted with guests in a friendly and knowledgeable way and helped locate specific items and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance and to prevent accidents and enable others to pass by easily.

Casual Retail Assistant

ASN
07.2023 - 09.2023
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Handled social media activity by posting on company's social accounts.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed targets for daily sales and store memberships.
  • executed start of day and end of day procedures.

Retail Assistant

Betts
10.2022 - 01.2023
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, exchange, online orders, and gift card activations.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.


Team Member

KFC
07.2021 - 06.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, and disposed remaining cardboard to prevent clutter.

Education

Certificate IV -

TAFE NSW
Sydney, NSW

Skills

  • Ability to learn quickly
  • Attention to details
  • Microsoft Word
  • Task Prioritization
  • Decision-Making
  • Computer Skills
  • Active Listening
  • Multitasking

Availability

anytime from:

Monday to Sunday

Reference

- Evin John Fabiana
0402 824 013
Store manager KFC Palmerston
- Annie Le
0448 709 169/ annie@tventures.com.au

Store Manager ASN Casuarina

Timeline

Casual Retail Assistant

ASN
07.2023 - 09.2023

Retail Assistant

Betts
10.2022 - 01.2023

Team Member

KFC
07.2021 - 06.2022

Retail Member

City Beach

Certificate IV -

TAFE NSW

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REANNA DURAN