Reanna Vere
Glasshouse ,Qld
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
Work History
Optical Assistant
Specsavers
Beerwah, Qld
12.2023 - Current
- Conducted vision screenings using specialized equipment.
- Adhered to health regulations regarding sanitation standards in the workplace.
- Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
- Inspected finished eyeglasses for accuracy prior to releasing them to customers.
- Communicated with patients to obtain and document medical histories.
Duty Manager
Bayblue management
Beerwah, Qld
03.2019 - 12.2023
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored inventory levels to ensure product availability for customers.
- Handled employee problems in absence of general manager.
- Recruited and trained new employees to meet job requirements.
- Organized employee appraisals, providing feedback where necessary.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Responded promptly to any emergency situations that arose during shifts.
- Complied with company policies, objectives and communication goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Duty Manager
Trader duke
Caboolture , Qld
03.2008 - 03.2018
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored inventory levels to ensure product availability for customers.
Administration
Brads bush furniture
Landsborough , Qld
01.2007 - 01.2008
- Provided direct patient care, including wound dressing changes, IV therapy administration, medication administration, and specimen collection.
- Created scripts for automating server administration tasks.
- Developed training materials related to case administration procedures.
- Assisted with payroll administration tasks.
Education
High School Diploma -
Beerwah High
Beerwah12-2006
Skills
- Vision screening
- Patient scheduling
- Inventory management
- Medical history documentation
- Eyewear inspection
- Customer service
- Health regulations compliance
- Team leadership
- Employee training
- Performance feedback
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Quality assurance
- Active listening
- Retinal photography
- Vision measurement
- Heartsaver first aid
- Reliability
- Patient follow-up
- Performance evaluation
- Regulatory compliance
- Conflict resolution
- Cash handling
- Emergency response
- Supply chain management
- Complex Problem-solving
- Multitasking capacity
- Policy and procedure development
- Operational oversight
- Business administration
- Team supervision
- Customer relations
- Administration and reporting
- Operational efficiency
- Workflow management
- Decision-making
- Training and mentoring
- Staff development
- Staff training
- MS office
- Employee engagement
- Computer skills
- Inventory control
References
References available upon request.
Timeline
Optical Assistant
Specsavers
12.2023 - Current
Duty Manager
Bayblue management
03.2019 - 12.2023
Duty Manager
Trader duke
03.2008 - 03.2018
Administration
Brads bush furniture
01.2007 - 01.2008
High School Diploma -
Beerwah High