Reatha Enoka
Management Specialist
South Maclean,QLD
Summary
Dynamic Manager with a proven track record at Viva Energy Australia, excelling in conflict resolution and stakeholder management. Successfully improved safety procedures and enhanced team performance through effective mentoring. Skilled in financial management, I consistently controlled budgets to maximize profitability while fostering strong customer relationships.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated customer service expertise, including competitive offerings, pricing, and market positioning.
Overview
21
21
years of professional experience
Work History
Manager
Viva Energy Australia
09.2019 - 11.2025
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed various sites around the State with KPIs to match.
Managing Director
Mr Boots
04.2012 - 05.2019
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Finance & Accounts Manager
Martell Engineering Pty Ltd
01.2005 - 11.2012
- Created organizational structures to improve accounting and finance functions.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Reviewed documentation and identified financial discrepancies where applicable.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Developed strategic plans for day-to-day financial operations.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Supported financial director with special projects and additional job duties.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Utilized financial software to prepare consolidated financial statements.
- Complied with established internal controls and policies.
Education
Bachelor of Arts - Social Science And Psychology
The University of Waikato
Hamilton New ZealandMaster of Arts - International Law
Griffith University
QLD12-2029
Skills
- Marketing
- Stakeholder management
- Expectation setting
- Conflict resolution
- Financial management
- Resource allocation
- Business administration
- Salesforce management
- Cross-functional teamwork
- Project management
- Verbal and written communication
- Staff development
- Risk management
- Networking strategies
- Performance evaluations
- Strategic planning
- Business development
- Inventory management
- Contract management
- Vendor management
- Goal setting
- Staff management
- Time management
- Safety procedures
- Operations management
- Innovation management
- Lead generation
- Coaching and mentoring
- Policy implementation
- Regulatory compliance
- Relationship building
- Budget control
- Complex Problem-solving
- Negotiation
- Schedule preparation
- Customer service
- Emergency response
- Policy and procedure development
- Business planning
- Staff training and development
- Revenue management
- Documentation and reporting
- Key performance indicators
- Employee onboarding
- Performance management
- Product management
- Work prioritization
- Change management
- Disciplinary techniques
- Team leadership
- Decision-making
- Customer relationship management (CRM)
- Sales management
- Workforce management
- Partnership development
- Recruiting and interviewing
- Shift scheduling
- Project planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Criminology Certificate - Griffith University
- Food Safety, Viva Energy Australia - 2024
Timeline
Manager
Viva Energy Australia
09.2019 - 11.2025
Managing Director
Mr Boots
04.2012 - 05.2019
Finance & Accounts Manager
Martell Engineering Pty Ltd
01.2005 - 11.2012
Bachelor of Arts - Social Science And Psychology
The University of Waikato
Master of Arts - International Law
Griffith University