Overview
Work History
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Reaz Uddin

Reaz Uddin

Belfield,NSW

Overview

15
15
years of professional experience

Work History

Dematic
04.2018 - 03.2023
  • Reaz leads the spare parts division and customer coordination at Dematic, where he provides technical support and processes daily orders using Syteline
  • He is responsible for timely follow-ups with suppliers on pending orders and serves as the primary contact for resolving external customer issues, ensuring efficient operations and high levels of customer satisfaction.

National Parts Support Specialist

Tutt Bryant Group Limited
04.2017 - 01.2018
  • As a National Parts Support Specialist, Reaz oversaw five branches across Australia, where he was responsible for processing internal quotes, sourcing pricing, and calculating lead times from various suppliers to ensure efficient customer support
  • His strong coordination skills allowed him to effectively manage external customer purchase orders and internal transfers while analyzing freight costs
  • Notably, Reaz was recognized as the Technical Specialist among his peers, highlighting his expertise and contributions to the team.

CATERPILLAR Inc.
04.2009 - 11.2016
  • Reaz demonstrated exceptional leadership by supervising the installation, maintenance, troubleshooting, repair, and overhauling of Generators
  • He implemented weekly progress reports to track performance and ensure accountability
  • Additionally, he designed training programs that significantly enhanced the sales team's follow-up communication skills, fostering improved customer relations and team effectiveness.

Delta Telecom
04.2008 - 03.2009
  • Reaz conducted IBS Walk and Outdoor Drive tests for both single sites and clusters using TEMS and MapInfo
  • He analyzed drive test logs and routes, benchmarking outdoor and IBS performance across four major operators in Dhaka City: Grameenphone, Banglalink, Teletalk, and Robi Axiata
  • This project involved detailed data analysis and performance evaluation, contributing to enhanced network optimization strategies.

Timeline

Dematic
04.2018 - 03.2023

National Parts Support Specialist

Tutt Bryant Group Limited
04.2017 - 01.2018

CATERPILLAR Inc.
04.2009 - 11.2016

Delta Telecom
04.2008 - 03.2009

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Reaz Uddin