Rebbecca Fox
Wodonga,VIC
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
2
2
years of professional experience
Work History
Operations Supervisor
Border Express
12.2022 - Current
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Kept high average of performance evaluations.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Worked effectively in fast-paced environments.
- ensure difot targets are hit and maintained
- fleet allocations
- Assisted in recruiting, hiring and training of team members.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- truck loading and strapping
Parcel Driver / Truck Loader
Border Express
03.2022 - Current
- Drove safely in various weather and road conditions to avoid accidents.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Minimized liability by consistently following road rules when driving.
- Obtained signatures from customers upon delivery of goods.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
Education
High School Diploma -
Wendouree Secondary College
Ballarat, VIC2001
Skills
- Microsoft Office
- Logistics Coordination
- Business Administration
- Employee Supervision
- Appointment Scheduling
- Motivational Leadership
- Customer Service Management
- Compliance Management
Additional Information
Successfully completed border express leadership program
Hsr representative
First aid officer
Timeline
Operations Supervisor
Border Express
12.2022 - Current
Parcel Driver / Truck Loader
Border Express
03.2022 - Current
High School Diploma -
Wendouree Secondary College
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