Summary
Overview
Work History
Education
Skills
Health
Telephone
Personal Information
References
Hobbies and Interests
Timeline
Generic

Rebbecca Royal

Halls Head,Australia

Summary

Highly-motivated employee with desire to take on new challenges whilst maintaining a healthy balance between work and family. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

36
36
years of professional experience

Work History

Optical Retail Assistant

Specsavers
Mandurah, Western Australia
01.2011 - 03.2024
  • Opened and closed the store including set up at start of shift and banking and settlement of HICAPS claims at end of shift.
  • Answered phones promptly and directed calls appropriately.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Interacted with optometrists and customers to recommend products based on needs and requests.
  • Placed special orders or called other stores to find desired items.
  • Computed purchases and received and processed cash or credit payment.
  • Attended team meetings regularly for updates on new products, promotions or services offered by the store.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained records related to sales for store management.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Trained staff and ensured training records were kept current.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.

Baker

Muffin Break
Mandurah, W.A
07.2010 - 12.2010
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.

Restaurant Manager

Limoncino’s Pizza and Pasta Bar
Falcon, W.A
11.2009 - 07.2010
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Independent Sales Consultant

Thermomix Australia
Mandurah, W.A
02.2009 - 05.2010
  • Demonstrated Thermomix at shows and public events - i.e Royal Show, country shows.
  • Conducted sales presentations, demonstrating product features and benefits to potential customers.
  • Maintained up-to-date knowledge of company products, services, procedures, and regulations.
  • Prepared detailed reports on sales activities for management review on a weekly basis.
  • Followed up with existing customers on a regular basis to ensure continued satisfaction with purchased goods or services.
  • Participated in team meetings focused on analyzing current sales performance against set goals.

Marketing and Distribution

Cut Price Books
Mandurah, W.A
07.2007 - 12.2009
  • Managed stock levels at commencement and end of 6 weekly rotation.
  • Organized delivery of stock returns back to warehouse.
  • Developed and maintained a network of more than 400 customers.
  • Delivered products to customer locations on time.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Furniture Sales Manager

Freedom Mandurah
Mandurah, W.A
09.2003 - 07.2007
  • Managed staff rosters
  • Conducted regular sales meetings with team members to review performance and set targets.
  • Collaborated with marketing team to develop promotional campaigns that increased foot traffic in the store.
  • Managed inventory control processes including ordering, receiving, stocking, pricing.
  • Coordinated delivery schedules with warehouse personnel to ensure timely arrival of merchandise.
  • Advised customers on design options for their furniture selections based on individual needs and preferences.
  • Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.
  • Attended training sessions to build and enhance product knowledge and sales tactics.

Team Manager

Enjo Australia
Mandurah, W.A
11.2001 - 07.2003
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
  • Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
  • Planned and led monthly team meetings to review business results and communicate new and ongoing priorities.
  • Produced thorough, accurate and timely reports of project activities.

Independent Sales Consultant

Enjo Australia
Mandurah, W.A
02.1998 - 11.2001
  • Conducted sales presentations, demonstrating product features and benefits to potential customers.
  • Maintained up-to-date knowledge of company products, services, procedures, and regulations.
  • Established a network of industry contacts to facilitate referrals and leads.
  • Prepared detailed reports on sales activities for management review on a weekly basis.
  • Followed up with existing customers on a regular basis to ensure continued satisfaction with purchased goods or services.

Restaurant Supervisor

Sunbreaker’s Restaurant
Mandurah, W.A
10.1997 - 08.2001
  • Participated with co-workers to win 'Award of Excellence' – Sunday Times RCA Gold Plate Awards 1998, 1999, 2000.
  • Collaborated with chef to analyze and approve food and beverage selections.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Trained new employees on restaurant policies and procedures.
  • Ensured that all liquor laws are observed while serving alcoholic beverages.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.

Receptionist

Hospitality Inn
Port Hedland, W.A
02.1992 - 05.1993
  • Manage guest bookings, telephone enquiries, banking, filing, general reception duties, first point customer service

Clerical Officer

Town of Port Hedland
Port Hedland, W.A
03.1991 - 02.1992
  • Word Processing, typing and collation of Agenda’s, Minutes and Reports, all general correspondence, photocopying, reception relief, answering telephone, assisting Town Clerk secretary

Receptionist

North West Telegraph
Port Hedland, W.A
03.1988 - 02.1989
  • Small advertisement copy drafting, customer enquiries, typing and filing, banking and petty cash, general office duties

Education

Real Estate Salespersons Registration Course - Real Estate

Central Institute of Technology
Perth, WA
01-2012

Responsible Service of Alcohol -

Aveling
Perth, WA
01-2010

Interior Decorating and Design (short course) -

Peel Challenger TAFE
Mandurah, WA
01-2004

Completed Year 12 T.E.E -

Hedland Senior High School
Port Hedland, WA
12-1987

Skills

  • Interpersonal Skills
  • Organizational Skills
  • Adaptable and Flexible
  • Reliable and Responsible
  • Positive Customer Engagement
  • Multitasking
  • Product Demonstrations
  • Creative Thinking
  • Merchandising and Display
  • Team Supervision
  • Effective Communication
  • Honest and Dependable
  • Cash Handling Accuracy
  • Payment Processing
  • POS System Operation
  • Inventory Tracking

Health

Excellent - Fit Healthy and Non Smoker

Telephone

0412 413 044

Personal Information

  • Date of Birth: 05/29/70
  • Driving License: C Class
  • Marital Status: Married

References

  • Donna Cowain, Retail Director - Specsavers, 0411 067 766, 9582 7899
  • John Bockhoop, Optometrist - Specsavers, 0408 548 238, 9582 7899
  • Larissa Furnivall, Store Manager - Specsavers, 0497368939, 9582 7899

Hobbies and Interests

I like entertaining and spending time with family and friends, cooking, baking, cake decorating, watching AFL, soccer and Formula 1 racing, traveling abroad, caravanning and camping, reading a good book, growing and tending to my home grown vegetable garden and living an active and healthy lifestyle.

Timeline

Optical Retail Assistant

Specsavers
01.2011 - 03.2024

Baker

Muffin Break
07.2010 - 12.2010

Restaurant Manager

Limoncino’s Pizza and Pasta Bar
11.2009 - 07.2010

Independent Sales Consultant

Thermomix Australia
02.2009 - 05.2010

Marketing and Distribution

Cut Price Books
07.2007 - 12.2009

Furniture Sales Manager

Freedom Mandurah
09.2003 - 07.2007

Team Manager

Enjo Australia
11.2001 - 07.2003

Independent Sales Consultant

Enjo Australia
02.1998 - 11.2001

Restaurant Supervisor

Sunbreaker’s Restaurant
10.1997 - 08.2001

Receptionist

Hospitality Inn
02.1992 - 05.1993

Clerical Officer

Town of Port Hedland
03.1991 - 02.1992

Receptionist

North West Telegraph
03.1988 - 02.1989

Real Estate Salespersons Registration Course - Real Estate

Central Institute of Technology

Responsible Service of Alcohol -

Aveling

Interior Decorating and Design (short course) -

Peel Challenger TAFE

Completed Year 12 T.E.E -

Hedland Senior High School

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Rebbecca Royal