Rebbecca Tumolero
Hay,NSW
Summary
Enthusiastic and customer-focused Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills applications to present information in wide range of formats with excellent attention to detail. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers. Willingness to learn and to expand skills knowledge base.
Overview
26
26
years of professional experience
Work History
Hotel Manager
Cecica PTY LTD
01.2014 - 08.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Staff rostering
- Provided services efficiently and with high level of accuracy.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Overseeing all ordering processes for both Hotel and Motel facilities.
Bar Manager
Waradgery Club
10.2010 - 12.2017
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organised and employed staff
- Staff rostering
Customer Service Officer
ANZ Bank
03.1997 - 01.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Education
High School Diploma -
Hay War Memorial High School
Hay, NSW10.1991
Skills
- Well organised
- Excellent time management skills
- Client Service
- Meeting Coordination and Support
- Handling Complaints
- Customer Service Management
- Works well in a team environment
- Friendly and Approachable demeanor
Timeline
Hotel Manager
Cecica PTY LTD
01.2014 - 08.2023
Bar Manager
Waradgery Club
10.2010 - 12.2017
Customer Service Officer
ANZ Bank
03.1997 - 01.2006
High School Diploma -
Hay War Memorial High School
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