Rebeca Garcia Brenke

Company Overview: Getty Images is a premier global visual content creator, serving over 1 million customers in nearly every country through its Getty Images, iStock, and Unsplash brands.

• Managing renewal process of over 100 contracts per quarter (with $500,000 to $600,000 USD average revenue per quarter) from APAC customers in Australia, New Zealand, Malaysia, Singapore, Indonesia, India and Pakistan - ensuring successful onboarding, adoption, and usage while proactively resolving issues to secure renewals and upgrades
• Conducting in-depth Customer Business Reviews, including leading discovery conversations, renewal negotiations, and closures to assess and enhance customer performance, driving increased satisfaction and retention
• Identifying Upsell Opportunities and new business through discovery calls, uncovering new upsell opportunities, selling new subscriptions and generating leads for the sales team
• Excelling in Solution Selling while engaging in deep discovery to understand customer needs and providing tailored solutions, resulting in increased satisfaction and revenue growth
• Leading customer discovery calls and onboarding sessions through Zoom, facilitating seamless virtual interactions and efficient onboarding processes
• Utilised Salesforce for sales operations, entering orders, tracking information, gathering data, troubleshooting, and conducting research, ensuring accurate and efficient sales processes
• Working closely with cross-functional teams, including product specialists, and supporting departments to structure and execute renewal contracts, ensuring alignment with customer needs and company objectives
• Consistently meeting and surpassing quarterly sales targets for contract renewals, achieving 140% of the revenue quota in the most recent quarter, with an average revenue target of $600,000 per quarter

Company Overview: Quest Events is a business training, information and networking event provider - producing conferences, exhibitions and training seminars for industry and government participants alike, focusing on training solutions across a range of industries

• Responsible for sponsorship & partnership acquisition across multiple industry sector events including annual suite of 30+ executive level business meetings spanning APAC, each ranging from 400-7000 delegates from emerging and leading digital marketing, consulting and technology vendors
• (SMB, Mid-Market and Enterprise / Public & Private)
• Built a strong pipeline to generate new business opportunities (Using Salesforce CRM) to achieve project revenue targets
• Achieved monthly revenue target of $100k per month by Q4
• Developed long-term relationships with influential C-level executives & decision makers across enterprise and government accounts
• Collated and analysed event data, to discover strengths and weaknesses, in order to understand key outcomes for ongoing improvement

Company Overview: Valuations Australia is a start-up business offering valuation services of registered property, plant and machinery and businesses for clients ranging from professional services, legal firms and financial institutions.

• Achieved average $30k per month revenue against target of $20k
• Targeted, prospected and built relationships with professional services clients
• Achieved outbound call KPI of average of 50 calls per day
• Achieved zoom meeting KPI of average 5 meetings per week

• Built relationships with new members of Accor Vacation Club
• Evaluated finance applications and gave general financial advice to potential members
• Achieved under 5% recession/cancellation of timeshare memberships
• Oversaw the sales team's adherence to legal and policy requirements
• Provided guidance to new members during the settlement of the membership application
• Ensured all membership and finance documentation was completed in accordance with company requirements

• Drafted and prepared timeshare legal and finance contracts (worth $30,000 - $120,000)
• Maintained performance records for sales representatives
• Oversaw the sales team's adherence to legal and policy requirements
• Managed the Sales Manager diary and organise meetings and appointments
• Updated and created new office policies
• Responsible for updating the Property Management System (Merlin)
• In charge of preparing, reviewing and submitting daily sales reports to the board of directors
• Organised the maintenance of the sales deck, coordinated invoices for service suppliers and managed office supplies inventory
• Assisted the Sales Manager with the recruitment of Sales Representatives (Interviews and paperwork)
• Assisted 5 sales decks nationwide (QLD, VIC & WA) with the above tasks
• Coordinated sales presentations in accordance with set KPIs
• Managed disgruntled guests and formal complaints
• Mediated with onsite Hotel staff and liaised with different departments within the hotel to ensure guests' needs were addressed
• Represented Accor Vacation Club and foster strong relationships with all our customers
• Improved and developed sales strategies based on guest satisfaction surveys
• Sold Accor's Encore holiday package

• Processed, managed and coordinated over 100 daily reservations
• Checked in/out members, guests and conference delegates
• Provided back-up support to the administration and sales team (including petty cash tracking, billing/record keeping, system reconciliation)
• Managed difficult situations including customer complaints
• Utilised two different Property Management Systems: Opera, Merlin
• Coordinated and managed events (weddings, birthdays and corporate events)

• Identified, coordinated, developed, implemented and monitored training processes and training needs of employees nationwide
• Planned and developed scheduled courses for professional and personal development
• Ensured compliance of the training program for employees in order to increase their skills and performance
• Monitored the budget and negotiated with suppliers
• Generated and maintained KPI Report on a weekly basis
• Coordinated logistics for trainings and facilitated in-house trainings
• Translated into Spanish and adapted strategies to the Venezuelan market
• Adjusted company's policies and ensured consistency with the practices
• Rolled out and updated Nestlé's worldwide platform LMS (Learning Management System)