Rebecca Adams
Townsville
Summary
Dynamic professional with a proven track record in leadership and customer service, notably at Kebab Zone. Excelled in building high-performing teams and enhancing customer satisfaction through effective problem-solving and clear communication. Skilled in workplace safety and cash handling, demonstrating a positive attitude and a commitment to excellence.
Overview
2025
2025
years of professional experience
Work History
Team Member
Coles Thuringowa
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Kitchen Hand
Avenues Tavern
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Support Worker
NQ Quality Care
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
Child Care Center
My Pathway
03.2008 - 11.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Manager
Kebab Zone
06.2021 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Certificate III - Cert III AGE & DISABILITY
My Pathway
Townsville, QLD07.2023
Yr11 - High School
Thursday Island State High School
Thursday Island, QLD11.2007
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Cash handling
- Following instructions
- Cleaning
- Leadership qualities
- Workplace safety
Timeline
Support Worker
NQ Quality Care
08.2023 - Current
Manager
Kebab Zone
06.2021 - 07.2022
Child Care Center
My Pathway
03.2008 - 11.2008
Team Member
Coles Thuringowa
Kitchen Hand
Avenues Tavern
Certificate III - Cert III AGE & DISABILITY
My Pathway
Yr11 - High School
Thursday Island State High School
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