Rebecca Agar
Unanderra
Summary
I have worked in hospitality for the last 7-8 years and am more than eager for a career change. I am a reliable, diligent, hard worker who is always on time and giving everything my best shot. Over my years in hospitality i have acquired many skills that cross over professions such as critical thinking skills, problem resolution skills, teamwork, flexibility and the ability to adapt to new situations on a whim. Hospitality has also prepared me for working long and 'unconventional' hours meaning I am willing and able to continue to do so in future jobs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wests Illawarra
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Contributed to increased revenue by effectively managing slot machines and ensuring optimal performance.
- Served high customer volumes during special events, nights, and weekends.
- Optimized resource allocation by closely monitoring workload distribution among team members.
- Ensured compliance with local regulations and permits, maintaining a safe environment for guests and staff alike.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
Bartender
Pacific Palms Bowling Club
10.2021 - 02.2022
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Kitchen Hand
Pacific Palms Bowling Club
06.2020 - 01.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Plated and presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
Kitchen Hand
Macwood Grill
12.2017 - 05.2020
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Plated and presented food following chef requirements.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Followed recipes and chef instructions to prepare food correctly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
Education
HSC -
Great Lakes College Tuncurry Campus
Tuncurry, NSW12-2021
Certificate II - Animal Studies
TAFE NSW
Taree, NSW12-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Complaint handling
- Conflict resolution
- De-escalation techniques
- Service standard compliance
Timeline
Customer Service Representative
Wests Illawarra
02.2022 - Current
Bartender
Pacific Palms Bowling Club
10.2021 - 02.2022
Kitchen Hand
Pacific Palms Bowling Club
06.2020 - 01.2022
Kitchen Hand
Macwood Grill
12.2017 - 05.2020
HSC -
Great Lakes College Tuncurry Campus
Certificate II - Animal Studies
TAFE NSW
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