Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Archer

Berowra,NSW

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

34
34
years of professional experience

Work History

Support Services

Excellence Trade Services
Castle Hill
08.2021 - 08.2024
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked bookings from start to finish to ensure timely delivery of goods or services.
  • Attended team meetings regularly to discuss solutions to any challenges encountered during work hours.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided exceptional customer service to ensure customer satisfaction.

Customer Service Representative

Omega Services
Thornleigh
08.2011 - 08.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.

Printing Department Coordinator

Corporate Express
01.2003 - 02.2010
  • Reviewed job orders to determine specifications, materials needed, and estimated costs.
  • Assessed customer needs and provided technical advice on printing services available.
  • Identified opportunities for cost savings through improved processes or vendor negotiations.
  • Negotiated contracts with suppliers to secure materials at competitive prices.
  • Maintained records of print jobs completed and tracked progress throughout production process.
  • Produced thorough, accurate and timely reports of project activities.
  • Resolved customer complaints regarding product quality or delivery times in a timely manner.

Data Entry Clerk/Customer Service Representative

Glenburn/Ballment Office Products
Chatswood
07.1990 - 02.2002
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Compiled reports based on gathered information.
  • Updated existing records with new or revised information as needed.
  • Created spreadsheets to track data entries.
  • Followed up on pending tasks until completion.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Reviewed and updated account information in company computer system.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Identified, corrected, and reported data entry errors.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Screened and regularly answered calls to provide assistance to important clients.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided accurate information about products and services to customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided exceptional customer service to ensure customer satisfaction.

Data Entry Clerk/Customer Service Representative

Glenburn Office Products/Ballment Office Products
Chatswood

Education

Some College (No Degree) -

Davidson High School

Skills

  • Customer support services

Timeline

Support Services

Excellence Trade Services
08.2021 - 08.2024

Customer Service Representative

Omega Services
08.2011 - 08.2024

Printing Department Coordinator

Corporate Express
01.2003 - 02.2010

Data Entry Clerk/Customer Service Representative

Glenburn/Ballment Office Products
07.1990 - 02.2002

Data Entry Clerk/Customer Service Representative

Glenburn Office Products/Ballment Office Products

Some College (No Degree) -

Davidson High School

Similar Profiles

CREATE PROFILE
Rebecca Archer