Rebecca Arvidsson

Effectively led and motivated a diverse team of 20+ staff members, fostering a positive work environment.

• Reduced staff turnover by implementing employee retention initiatives, resulting in a more stable workforce.
• Maintained a customer satisfaction rate consistently above 90%, resulting in a significant increase in returning customers.
• Resolved guest concerns promptly, leading to a 15% reduction in customer complaints.
• Implemented cost-control measures that contributed to a 10% increase in the restaurant's profitability.
• Successfully managed inventory, resulting in improved cost-efficiency.
• Elevated food quality standards, leading to a noticeable increase in positive feedback on menu items.
• Implemented portion control measures, reducing food waste and improving cost-effectiveness.
• Developed and executed marketing campaigns that significantly increased monthly reservations and average check sizes.
• Introduced a loyalty program that attracted 500 new members within the first three months.
• Successfully organized and executed numerous events, resulting in increased private event bookings and event revenue.
• Implemented health and safety protocols that significantly reduced workplace incidents, ensuring the safety of staff and patrons.
• Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Provided exceptional customer service by taking orders, answering inquiries, and ensuring a positive dining experience for guests.
• Efficiently delivered food and beverages to tables, accurately matching orders with customers while maintaining a high level of service.
• Collaborated with kitchen staff to ensure timely and accurate order preparation, minimizing wait times for guests.
• Assisted in setting up and clearing dining tables, including polishing silverware and glassware to maintain a clean and welcoming environment.
• Upsold menu items, specials, and beverages, increasing overall restaurant sales and improving guest satisfaction.
• Effectively handled payments, processed transactions, and provided accurate change to guests while adhering to cash-handling procedures.
• Maintained a thorough knowledge of the menu, including ingredients and preparation methods, to answer customer questions and make recommendations.

• Proficiently prepared a variety of salads and sandwiches, maintaining high-quality food standards and ensuring timely service to customers.
• Demonstrated exceptional multitasking skills by seamlessly transitioning between food preparation and front desk duties, including taking customer orders and handling inquiries with a friendly and professional demeanor.
• Played a crucial role as a kitchen hand, supporting kitchen staff in various tasks to facilitate smooth kitchen operations, such as food prep and dishwashing.
• Assisted with maintaining a clean and organized kitchen area, ensuring adherence to food safety and hygiene standards.
• Collaborated with the team to provide efficient and high-quality service to customers, contributing to a positive and memorable dining experience.

• Crafting and serving high-quality beverages, including cocktails, wines, and beers, to ensure exceptional customer service.
• Building rapport with patrons through personalized recommendations and friendly interactions to foster customer loyalty.
• Managing bar inventory, monitoring stock levels, and placing orders to maintain adequate supplies and cost-efficiency.
• Assisting in training new bartenders, coordinating shifts, and delegating tasks to ensure smooth bar operations.
• Accurately handling cash, processing transactions, and maintaining cash register accuracy while adhering to financial protocols.
• Addressing customer concerns and resolving issues promptly and professionally to enhance customer satisfaction.
• Participating in overseeing daily bar operations, including opening and closing procedures, and ensuring compliance with health and safety regulations.