- Pilates
- Gym Workouts
- Enjoy participating in [activity] for overall physical and mental well-being
- High-Intensity Interval Training
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
- Cooking
- I enjoy cooking for friends and family gatherings
REBECCA BALBONI
Echuca,Australia
Summary
Dynamic and accomplished professional with extensive experience in community support services, particularly in disability and mental health industries. Demonstrated success in strategic leadership, operational management, and continuous improvement. Proven track record of cultivating collaborative relationships, fostering supportive networks, and driving innovative initiatives to enhance service delivery. Skilled in empowering staff through mentorship and motivation strategies and maintaining adherence to high-quality standards and budget constraints. Excels in client management, relationship building, and resource utilization, with a commitment to promoting community wellness and individual empowerment. Possesses expertise in working with behavior concerns and complex needs clients, coupled with a Working with Children's Check certification while ensuring a safe and supportive environment for all individuals. Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SUPPORT COORDINATOR
COMMUNITY LIVING & RESPITE SERVICES
05.2020 - Current
- Managed tailored services outlined in participants' NDIA plans and leveraged a capacity-building approach for maximum impact
- Monitored support coordination hours and promptly notified team leaders of potential need for additional resources
- Maintained case notes and records in alignment with support coordination policies while facilitating accurate NDIS claiming
- Worked with Support Services programs and external providers and enhanced participant outcomes through effective partnerships
- Established a local Aboriginal mental health services support network, bridged critical gaps in care, and promoted community wellness
- Delivered timely and pertinent progress reports to the NDIA and assured transparency and accountability
- Enacted person-centred support strategies, fostered skill development and resource utilization for participant and family empowerment, and built strong connections with the NDIA
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Worked with other departmental staff to answer questions and resolve problems.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Coordinated meetings and events for internal and external groups.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Scheduled appointments and meetings for director and [Number]-member team.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Implemented data-driven approaches to case management by tracking key performance indicators and using the information to drive improvements in client outcomes.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Contributed to the Support Coordination team actively and engaged in meetings and forums to drive synergy and innovation.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
SENIOR MANAGER OF SUPPORT COORDINATION
COMMUNITY LIVING & RESPITE SERVICES
05.2023 - 04.2024
- Cultivated collaborative relationships with clients, families, and community services while fostering a supportive network to enhance overall service delivery
- Pioneered robust support systems to empower staff as well as built a culture of teamwork, learning, and excellence through mentorship and motivation strategies
- Spearheaded proactive initiatives as a pivotal member of the Senior Management Team and drove continuous improvement and innovation across all operational facets
- Orchestrated the seamless daily operations of the Support Coordination team and ensured adherence to high-quality service standards, budget constraints, and targeted timelines
- Improved CLRS systems, policies, and procedures to align with NDIS terms of business and registration requisites and guaranteed seamless execution of support services.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
TEAM LEADER, DAILY LIVING
COMMUNITY LIVING & RESPITE SERVICES
06.2018 - 05.2020
- Built and managed client lists encompassing both aged care and NDIS clients, established strong relationships, and ensured comprehensive support
- Thrived in both team and independent work environments as well as efficiently collaborated with colleagues and took initiative when needed
- Offered in-home support as needed and attended meetings directly at client residences to assure personalized care
- Produced detailed reports, advocated for clients in NDIA meetings, and created partnerships with coordinators for efficient service delivery
- Participated in staff and client meetings, contributed valuable insights, and promoted effective communication channels
- Coordinated personalized support and care plans for clients and confirmed their needs were met with efficiency/compassion
- Executed general office activities proficiently, maintained a smooth workflow, and supported team productivity
- Provided relief leadership in the absence of team leaders, sustained operational continuity, and upheld service standards
- Developed tailored support plans while utilizing strategic thinking and attention to detail to optimize client outcomes.
EDUCATION SUPPORT
ECHUCA TWIN RIVERS SPECIALIST SCHOOL
10.2017 - 05.2018
- Facilitated classroom routines and utilized effective communication tools, such as PECS and social stories
- Provided comprehensive support to teachers while seamlessly adapting to diverse classroom needs
- Orchestrated administrative tasks crucial to academic operations, including document preparation and collaborative initiatives
- Offered flexible educational support across various subjects and contexts and guaranteed student success
- Guided students in setting and achieving personal milestones while effectively managing behavior concerns
- Implemented tailored strategies for students with special needs as well as created inclusive learning environments
- Delivered personalized educational assistance to individual students and addressed diverse learning requirements
- Crafted engaging social narratives to enhance student comprehension and social skills development.
DISABILITY SUPPORT WORKER
WYNDGATE CARE
06.2017 - 10.2017
- Promoted independence for clients with disabilities and mental health challenges through personalized, in-home support
- Supported clients to integrate into their communities by fostering social engagement and participation
- Offered essential life skills training to enhance clients' daily functioning and self-sufficiency
- Formulated and executed individualized care plans strategically to fulfill clients' unique requirements effectively
- Supported clients during their stay in psychiatric wards and improved their comfort and well-being
- Worked with a diverse clientele under the purview of DFFHS and tailored support services to meet varied needs/backgrounds.
DAY PROGRAM FACILITATOR
MERRIMU/ANNETCO
08.2016 - 06.2017
- Headed community-centric care initiatives and ensured tailored support for diverse client needs
- Organized and led specialized day programs, carefully crafted to suit individual client requirements
- Delivered essential services, such as feeding, cleaning, and comprehensive assistance with empathy and efficiency
- Transported clients to various appointments and activities safely and maintained their comfort and well-being throughout
- Assisted individuals with high sensory needs and planned programs to promote sensory engagement and comfort
- Showcased expertise in implementing active support frameworks and supporting clients to achieve their goals
- Provided compassionate one-on-one support to vulnerable individuals and enhanced their quality of life.
Education
Graduate Certificate - Business Administration And Management
Torrens University Australia
Adelaide, SA12.2024
Skills
- Operational Excellence
- Staff Empowerment
- Regulatory Compliance
- Team Building
- Personal Growth & Development
- Risk Assessment & Mitigation
- MS Word
- Xero
- Excel
- ProSim
- Data Entry
- Appointment Scheduling
- Project Management
- Documentation and Recordkeeping
- Workload Management
- Report Preparation
- Team Collaboration
- Decision-Making
- Cross-Functional Collaboration
- Strategic Planning
- Operations Management
- Cross-functional Team Coordination
- Troubleshooting and problem resolution
- Data-driven decision-making
- Documentation And Reporting
- Talent Development
- Budget Oversight
Certification
- Full Victorian Driver's License
- NDIS Screening Clearance
- Police Clearance
Professional Development
- Graduate Certificate in Business Administration, Torrens University (2024)
- Diploma in Community Services, Access Australia Group
- Certificate IV in Disability, Ashley Institute
- Certificate IV in Drug, Alcohol Addiction, and Mental Health, AGB Training
- Certificate in Small Business Management, Victoria University
Qualifications Summary
Community Support Services | Behavior Management | NDIS Claiming Facilitation
Awardsrecognitions
5-year Service, Community Living & Respite Services
References
- Amanda Simmods, Support Services, Luv Disability Services, 0437-768-917
- Jayden Stiles, Director, Luv Disability Services, 0429-359-900
- Shelley Blunden, Support Coordinator, 0421-275-342 (Personal Reference)
Volunteer Experience
Support Worker, Be My Eyes
Professional Highlights
- Directed a high-performing team of support coordinators over the last 10 months, driving exceptional client outcomes and achievements.
- Formed strategic partnerships with funding agencies and community groups to advance organizational goals.
- Established a local Aboriginal mental health services support network, bridged critical gaps in care, and promoted community wellness.
Interests
Timeline
SENIOR MANAGER OF SUPPORT COORDINATION
COMMUNITY LIVING & RESPITE SERVICES
05.2023 - 04.2024
SUPPORT COORDINATOR
COMMUNITY LIVING & RESPITE SERVICES
05.2020 - Current
TEAM LEADER, DAILY LIVING
COMMUNITY LIVING & RESPITE SERVICES
06.2018 - 05.2020
EDUCATION SUPPORT
ECHUCA TWIN RIVERS SPECIALIST SCHOOL
10.2017 - 05.2018
DISABILITY SUPPORT WORKER
WYNDGATE CARE
06.2017 - 10.2017
DAY PROGRAM FACILITATOR
MERRIMU/ANNETCO
08.2016 - 06.2017
- Full Victorian Driver's License
- NDIS Screening Clearance
- Police Clearance
Graduate Certificate - Business Administration And Management
Torrens University Australia
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