REBECCA BLANKS
Drouin,Australia
Summary
Experienced train driver with a 19-year career in rail operations, transitioning from conductor to driver at V/Line Passenger. Proven skills in transport leadership and customer service, bolstered by management roles in hospitality and gaming. Known for maintaining safety compliance and delivering consistent performance under pressure.
Overview
22
22
years of professional experience
Work History
Train Driver
Vline Passenger
Melbourne, VIC
10.2007 - Current
- Operated passenger trains safely and efficiently across designated routes.
- Coordinated with dispatchers on train schedules and delays to ensure timely operations.
- Collaborated with conductors and crew members to optimize train operations.
- Maintained accurate logs of train operations, incidents, and maintenance needs.
- Followed emergency procedures during incidents to ensure passenger safety and security.
- Promoted continuous improvement initiatives for safety practices and operational procedures.
Conductor / On Job Trainer
V/Line Passenger
10.2007 - 02.2010
- Delivered comprehensive onboard training to enhance new conductors' readiness.
- Managed onboard incidents and resolved conflicts to maintain passenger safety and satisfaction.
- Prepared trains to ensure safe and reliable service operation.
- Conducted regular safety checks on trains before departure to ensure compliance.
- Provided high-level passenger service and support.
- Assisted management with daily operational requirements.
- Assisted passengers with boarding, seating, and any inquiries during the journey.
Gaming Manager
Caulfield Racecourse
05.2007 - 08.2007
- Coordinated workflow to enhance team performance and ensure smooth gaming operations.
- Managed staff training and daily operations.
- Managed shift schedules for dealers and personnel to optimize staffing levels in gaming area.
- Managed bankrolls to ensure that adequate funds were available at all times during shifts.
- Enforced safety protocols and ensured compliance with local gambling laws to maintain a secure environment.
- Delivered technical and customer support.
Operations Manager
Revesby Workers Club
01.2006 - 05.2007
- Led performance management, training programs, and workforce planning initiatives.
- Oversaw staff and resources to ensure smooth daily operations across departments.
- Managed incident resolution and conflict management to maintain operational stability.
- Managed reporting, compliance, and operational standards.
Gaming Manager
Matthew Flinders Hotel
08.2004 - 09.2005
- Managed daily operations of gaming and hotel facilities to ensure seamless guest experiences.
- Coordinated staff rosters and banking processes while preparing accurate financial reports.
- Planned promotional events and led employee training sessions to enhance service delivery.
Education
Certificate IV -
Transport & Logistics (Rail Operations)
Certificate IV - High Distinction
Hospitality (Supervision)
Certificate III -
Hospitality (Food & Beverage)
Certificate II -
Hospitality (Operations)
Certificate IV -
Business (Frontline Management)
Skills
- Train operations and monitoring
- Rail safety and compliance
- Incident management
- Performance monitoring
- Onboard training
- Team leadership and training
- Safety communication
- Passenger engagement
- Effective communication
References
Available on request
Timeline
Train Driver
Vline Passenger
10.2007 - Current
Conductor / On Job Trainer
V/Line Passenger
10.2007 - 02.2010
Gaming Manager
Caulfield Racecourse
05.2007 - 08.2007
Operations Manager
Revesby Workers Club
01.2006 - 05.2007
Gaming Manager
Matthew Flinders Hotel
08.2004 - 09.2005
Certificate IV -
Transport & Logistics (Rail Operations)
Certificate IV - High Distinction
Hospitality (Supervision)
Certificate III -
Hospitality (Food & Beverage)
Certificate II -
Hospitality (Operations)
Certificate IV -
Business (Frontline Management)