Summary
Overview
Work History
Education
Skills
Dedicated mother of three children
Work Availability
Quote
Timeline
Generic

Rebecca Bourke

Penrith,Nsw

Summary

Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards Knowledgeable about maintaining organized inventories and handling custodial requirements of workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Punctual and honest with solid background in all areas and environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Office Cleaner

Vroom Automotive
09.2021 - 05.2022
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
  • Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
  • Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
  • Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
  • Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
  • Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
  • Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Conducted thorough inspections of offices to report damages and maintenance issues.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.

Manager Takeaway Shop

Oaks Takeaway
04.2003 - 09.2005
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.

Lead Sandwich Maker

Michelle’s Tuck Shop
01.2000 - 02.2001
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Monitored inventory and requisitioned low-stock items.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared salads, soups and sandwiches for customers.
  • Completed milkshakes and ice cream desserts for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Peters Meats Butchers

Ray Solarmi
01.1995 - 01.2000
  • Rotated products to reduce meat spoiling and waste.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Arranged various meat products for sale.
  • Packaged and weighed products for customers and supported individual product selection process.
  • Greeted and interacted with diverse customer base, serving needs on individual basis.
  • Rotated products to prevent meat spoilage and loss of resources.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Used cash registers to total sales and collect money from customers.
  • Educated customers on benefits of specific types and cuts of meat for desired dishes.
  • Wrote, printed and displayed signs for customer information.
  • Arranged cuts of meat and placed cuts in display case to create visually appealing selection, boosting sales by 30%
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Learned different selections and types of poultry, pork, beef and fish from head butcher.
  • Weighed, labeled and priced variety of cuts of meat for on-demand selection.
  • Followed strict food safety protocol as outlined by [State] food handling guidelines.

Cashier Team Lead

Aussie Deli
10.1995 - 04.1998
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Maintained stock to meet expected customer demand.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Education

Teachers Aid

Open Colleges Online
Online

High School Diploma -

Colyton High School
St. Mary's, NSW
12.1999

Skills

  • Chemical Handling
  • Maintenance and Repair
  • Office Support
  • OSHA Standards
  • Quality Assurance
  • Supply Replenishment
  • Complex Problem-Solving
  • Hospitality Management
  • Vacuuming and Dusting
  • Inventory Restocking
  • Commercial and Residential Cleaning
  • Managing Cash Register
  • Employee Scheduling
  • Food Preparation and Safety
  • Team Training
  • Product Restocking
  • Recordkeeping Compliance

Dedicated mother of three children

I am a single mum of three children aging from 13 to 5. i Love being a mother there's no greater achievement higher  for me, I love my children I love supporting my children and that sometimes means taking on extra shifts not only to suit my own and my families needs but to also uphold my duty of care as any team member of any employer who wishes to hire me. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Office Cleaner

Vroom Automotive
09.2021 - 05.2022

Manager Takeaway Shop

Oaks Takeaway
04.2003 - 09.2005

Lead Sandwich Maker

Michelle’s Tuck Shop
01.2000 - 02.2001

Cashier Team Lead

Aussie Deli
10.1995 - 04.1998

Peters Meats Butchers

Ray Solarmi
01.1995 - 01.2000

Teachers Aid

Open Colleges Online

High School Diploma -

Colyton High School
Rebecca Bourke