Rebecca Brown
Melton,VIC
Summary
Experienced professional with 15+ years in customer service and reservation systems. Bringing valuable skills and abilities to contribute to your organization. Highly skilled in interpersonal communication, building rapport with staff and clientele. Reliable problem-solver, improving business processes and achieving objectives on time and within budget. Excellent customer service and commitment to safety. Diligent [Desired Position] with proven team management and leadership abilities. Successfully implemented process improvements to boost operational efficiency and team productivity. Strong problem-solving and communication skills driving team success.
Overview
26
26
years of professional experience
Work History
3PL Supervisor
AMS EGroup
06.2020 - Current
- Responsible for planning, shipping, and warehouse management systems.
- Coordinate daily shipment and delivery schedules.
- Monitored shipment progress.
- Mastery of comprehensive warehousing tasks.
- Overseeing inventory requirements for sufficient stock levels.
- Understanding planning, shipping, warehouse management and inventory systems
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Planning and implementation of warehouse restructuring to accommodate new clients and maximise staff productivity
Uniform Shop
St Bernard's Primary School
02.2016 - 12.2020
- Prepare consistent and accurate orders.
- Liaise with parents and students on uniform orders
- Cash management
- Open and close uniform shop
Casual
FTS Resolve
09.2015 - 06.2020
- Managed incoming call flow.
- Performed invoicing tasks.
- Established effective communication with clients.
- Performed general cleaning and maintenance duties.
- Completed various assigned tasks.
- Ensuring OHS Policy are followed
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Net set Go Coordinator
Bacchus Marsh Football and Netball Club
02.2016 - 07.2017
- Developed comprehensive training programs for junior staff.
- Implemented various training programs.
- Organized weekly training sessions.
- Participated in weekly meetings with club president and officials.
- Managed enrollment process for junior athletes.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Attendant Carer
DASS! - DISABILITY SERVICES AUSTRALIA
03.2002 - 10.2004
- Transport clients to various locations for daily tasks.
- Coordinate daily with management to ensure seamless operations.
- Conducting household tasks based on client's needs.
- Ensured reliable client assistance.
- Managed daily adherence to appointments and deadlines.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Reservation Consultant
Hertz Rent A Car
01.1999 - 03.2002
- Entered data accurately into systems.
- Processed car rental requests.
- Handled numerous calls each day.
- Modified and managed reservations.
- Delivered monthly performance summaries to management.
- Dealing with premium customers daily
- Following strict telephone etiquette
- Working weekends and shift work
- Resolved any discrepancies or issues in reservations quickly and effectively to maintain guest satisfaction levels.
- Collaborated with sales and marketing teams to develop promotional offers, attracting new customers and increasing bookings.
Education
Certificate 3 - Travel and Tourism
Certificate IV - Travel And Tourism
Holmesglen Institute of TAFE
Melbourne, VIC11-1996
Bachelor of Arts - Multi Discipline Studies (Psychology, Media
Victorian Institute of Technology
Melbourne, VIC11-1995
Skills
- Highly developed interpersonal and communication skills; able to develop rapport with staff and clientele
- Conscientious and reliable, with strong problem-solving abilities; able to improve business processes and accomplish objectives on time and within budget
- Excellent customer service skills
- Dedicated to ensuring safe working conditions for staff and clients
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Accomplishments
- Achieved positive results through effectively helping with product distribution
- Completing complex set tasks with accuracy and efficiency.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of .
- Resolved product issues through extensive research.
- Relocated complete warehouse distribution centre to new premises
References
- Jed Nalder - Director of FTS Resolve, 0418 108 923
- Vicki Gialanze - National Operations Manager, 0423 894 843
Educationandqualifications
- Bachelor of Arts Majoring in Psychology and Media studies
- Certificate 3 in Travel and Tourism
- Working with children's check
Timeline
3PL Supervisor
AMS EGroup
06.2020 - Current
Uniform Shop
St Bernard's Primary School
02.2016 - 12.2020
Net set Go Coordinator
Bacchus Marsh Football and Netball Club
02.2016 - 07.2017
Casual
FTS Resolve
09.2015 - 06.2020
Attendant Carer
DASS! - DISABILITY SERVICES AUSTRALIA
03.2002 - 10.2004
Reservation Consultant
Hertz Rent A Car
01.1999 - 03.2002
Certificate 3 - Travel and Tourism
Certificate IV - Travel And Tourism
Holmesglen Institute of TAFE
Bachelor of Arts - Multi Discipline Studies (Psychology, Media
Victorian Institute of Technology
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