Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rebecca Burton

Merbein,VIC

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Woolworths Mildura Langtree
Mildura, VIC
06.2020 - Current
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Maintained a safe working environment by enforcing safety regulations.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Provided training to new employees on company policies and procedures.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Maintained inventory by checking merchandise to determine levels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Bakery Manager

Woolworths Mildura Langtree
Mildura, VIC
11.2016 - 05.2020
  • Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
  • Ensured compliance with food safety regulations and health codes in the kitchen area.
  • Organized promotional campaigns to drive sales of baked goods through special offers or discounts.
  • Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
  • Maintained inventory of supplies, ingredients and equipment used in the production process.
  • Performed routine maintenance tasks such as cleaning equipment or restocking shelves.
  • Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
  • Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
  • Planned and executed bakery layout and design for optimal operation and customer experience.
  • Implemented and executed merchandising programs to maintain and increase sales.
  • Implemented marketing and promotional strategies to increase brand awareness and drive sales.
  • Managed daily bakery operations, ensuring efficient workflow and high-quality product output.

Service Deli Manager

Woolworths Mildura Langtree
Mildura, VIC
03.2014 - 11.2016
  • Performed regular maintenance checks on equipment used in the deli department according to manufacturer's instructions.
  • Resolved conflicts between employees professionally while ensuring that company policies were adhered to at all times.
  • Conducted monthly inventory audits to ensure accuracy of stock levels across all departments within the store.
  • Organized training sessions for new hires regarding store policies, job duties and operational procedures related to the service deli section.
  • Maintained accurate records of daily sales figures as well as inventory levels of raw materials used in production processes.
  • Provided exceptional customer service by promptly responding to customer inquiries or complaints in a courteous manner.
  • Ensured compliance with all applicable health and safety regulations while maintaining a clean work environment.
  • Reviewed employee performance regularly through one-on-one meetings or feedback sessions to provide guidance or coaching when required.
  • Supervised and trained deli staff on proper customer service skills, food safety regulations and product knowledge.
  • Developed and implemented effective merchandising strategies that resulted in increased sales revenue.
  • Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise.
  • Assisted team members during peak hours by providing additional support where needed.
  • Organized promotional events such as special tastings or sampling days which generated more interest from potential customers.

Service Deli Manager

Mildura Centre Plaza
Mildura, VIC
11.2008 - 03.2014

Education

High School Diploma -

Mildura Senior College
Mildura
11-1995

Skills

  • Store Organization
  • Business Development
  • Customer Relations
  • Stock management
  • Loss Prevention
  • Records Management
  • Stock Rotations
  • Inventory counting
  • Inventory Control
  • Hiring and Training
  • Customer Service

Certification

  • First Aid Certificate 15/3/2025
  • Store Leadership Pathway completed 2023

References

References available upon request.

Timeline

Assistant Store Manager

Woolworths Mildura Langtree
06.2020 - Current

Bakery Manager

Woolworths Mildura Langtree
11.2016 - 05.2020

Service Deli Manager

Woolworths Mildura Langtree
03.2014 - 11.2016

Service Deli Manager

Mildura Centre Plaza
11.2008 - 03.2014

High School Diploma -

Mildura Senior College

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Rebecca Burton