Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Canova

Adelaide,SA

Summary

Compassionate Support Worker and patient approach, eager to learn and grow in supportive environment. Skilled in daily living assistance and emotional support. Successfully enhanced client wellbeing through active listening and respectful communication, fostering strong relationships. Demonstrated health and safety awareness while providing transportation assistance, ensuring clients felt valued and empowered in their daily lives.


Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Support Worker

Rise Up Life Skills
07.2025 - Current
  • Transport clients to appointments, shopping venues, and entertainment events according to established schedule.
  • Assist clients with daily living needs to enhance self-esteem and overall wellness.
  • Establish trusting relationships through empathetic communication and active listening techniques.
  • Assist clients with daily living activities, promoting independence and wellbeing.
  • Assist clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Develop strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.

BAKERY ASSISTANT

Drakes - Aston Hills
2023 - 2025
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Operated commercial kitchen equipment and tools.
  • Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Measured and mixed ingredients accurately to assist in baking process.

RETAIL MANAGER

Jigsaw
2003 - 2008
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Answered questions about store policies and addressed customer concerns.

RETAIL WORKER

Jigsaw
2002 - 2003
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.

HOSPITALITY WORKER

Nu's Thai Restaurant
2001 - 2002
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.

RETAIL WORKER

Witchery
1999 - 2001
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

FLOOR STAFF / CUSTOMER SERVICE

Target - Sefton Park
1995 - 1999
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

High School Diploma -

Our Lady of The Sacred Heart College
Adelaide, SA
1995

Skills

  • Daily living support

  • Emotional support

  • Active listening

  • Transportation assistance

  • Health and safety awareness

  • Empathy and patience

  • First aid and CPR

  • Organizational skills

  • Housekeeping tasks

  • Confidentiality and privacy

Certification

WORKING with Children Check

(Date of issue: 21/08/2025)


Nationally Coordinated Criminal History Check

(Date of issue: 13/08/2025)


HLTAI009 Provide cardiopulmonary resuscitation

HLTAI010 Provide basic emergency life support

HLTAI011 Provide First Aid


2001 Certificate in Retail Management


1990-2000 Certificate 1,2 and 3 in Retail Operations




Timeline

Support Worker

Rise Up Life Skills
07.2025 - Current

BAKERY ASSISTANT

Drakes - Aston Hills
2023 - 2025

RETAIL MANAGER

Jigsaw
2003 - 2008

RETAIL WORKER

Jigsaw
2002 - 2003

HOSPITALITY WORKER

Nu's Thai Restaurant
2001 - 2002

RETAIL WORKER

Witchery
1999 - 2001

FLOOR STAFF / CUSTOMER SERVICE

Target - Sefton Park
1995 - 1999

High School Diploma -

Our Lady of The Sacred Heart College

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