Rebecca Cejas
Derrimut,Australia
Summary
Motivated hospitality professional with a track record of enhancing service quality and operational efficiency as a Shift Leader. Recognized for training and mentoring staff, managing peak operations, and improving customer satisfaction through effective communication and teamwork.
Overview
4
4
years of professional experience
Work History
Hospitality Team Member / Shift Leader
Guzman y Gomez
, Australia
01.2022 - 01.2026
- Promoted to Shift Leader within two years due to consistent performance and leadership.
- Organised and managed shifts during peak service periods, ensuring smooth operations.
- Assigned and supervised team members, enhancing service quality and operational efficiency.
- Trained and mentored new staff to meet company standards and exceed customer expectations.
- Coordinated with management to prioritise prep tasks, ensuring timely service during busy periods.
- Communicated effectively with staff and managers, facilitating workflow and improving customer satisfaction.
- Handled sales transactions efficiently to ensure customer satisfaction. accurately using POS systems and handled cash/card payments.
- Maintained attractive visual merchandising and ensured stock is neatly displayed.
Education
VCE -
Caroline Chisholm Catholic College
11-2021
Skills
- Sales transactions
- Visual merchandising
- Time management
- Problem-solving aptitude
- Adaptability skills
- Team player
- Communication and interpersonal skills
- Reliable learner
References
· Mitchell Gray- Restaurant Manager – 0414566871 – Guzman y Gomez
· Daniel Gomez- Restaurant Manager – 0410214308 – Guzman y Gomez
· Micah Barresi – Store manager – 0421992124 – Guzman y Gomez
Timeline
Hospitality Team Member / Shift Leader
Guzman y Gomez
01.2022 - 01.2026
VCE -
Caroline Chisholm Catholic College