Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rebecca Clark

Nunawading,Vic

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Comprehensive experience implementing new processes, and stepping into roles and making positive changes to drive company success. Decisive leader with excellent planning and organisational skills.

Overview

29
29
years of professional experience
1
1
Certification

Work History

COACH EDUCATION AND SUPPORT COORDINATOR

Swimming Australia Limited
Melbourne, Vic
04.2024 - Current
  • Evaluate learning tasks for Development Coach candidates.
  • Provide ongoing guidance and assistance to incoming and current Development Coaches on general enquiries.
  • Process Development Coach workshop enrollments through LMS and Swim Central.
  • Maintained records of course enrollment and progress made by Development Coach candidates in the program.
  • Developed and implemented work instructions to assist with the sign-up process for incoming Development Coach candidates.

MEMBER ENGAGEMENT AND ADMINSTRATION MANAGER

Nunawading Swimming Club Inc
Forest Hill, Vic
07.2010 - 08.2024
  • Developed and implemented a comprehensive customer service training manual.
  • Established work instructions and processes to ensure efficient workflow throughout the organisation.
  • Enhanced team knowledge through collaborative design and delivery of training sessions for both Customer Service and LTS Teachers.
  • Successfully oversaw banking, family accounts, and maintained accurate financial records on a daily basis.
  • Managed administrative tasks, office management responsibilities, and provided assistance with basic IT functions.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

PROJECT LEAD - STRATEGIC PLAN

Nunawading Swimming Club Inc
Forest Hill, Vic
11.2023 - 02.2024
  • Established the Greenfield role of Strategic Plan Lead for the organisation.
  • Developed initiatives to achieve key strategic actions.
  • Identified, prioritised and managed various business improvement initiatives.

PROJECT LEAD - OHS & RISK MANAGEMENT

Nunawading Swimming Club Inc
Forest Hill, Vic
07.2023 - 10.2023
  • Evaluated processes used by the organisation in order to identify areas for improvement.
  • Performed risk assessments, identified risks, developed mitigation strategies, and monitored risk status on a regular basis.
  • Ensured compliance with established policies, procedures and standards within the organisation.
  • Maintained up-to-date records of all relevant documents related to risk management activities.
  • Monitored industry trends and developments related to risk management issues.

PROJECT LEAD - ICLASSPRO SYSTEM IMPLEMENTATION

Nunawading Swimming Club Inc
Forest Hill, Vic
05.2023 - 08.2023
  • Executed end-to-end project management, ensuring the completion of milestones and objectives.
  • Ensured compliance with established policies, procedures and standards within the project scope.
  • Trained end users on system usage after implementation is complete.
  • Collaborated with an external partner to successfully complete data transfer and initial setup.

OFFICE MANAGER

Victorian Town and Country Home Inspection
Narre Warren, Vic
09.2008 - 07.2010
  • Created detailed quality assurance reports
  • Managed daily run sheets and ensured smooth operations
  • Facilitated the exchange of essential paperwork and communication with external companies.
  • Maintained filing system for records, correspondence and other documents.

VARIOUS ROLES

Kmart
Forest Hill, Vic
10.1995 - 07.2008
  • Customer Service, Layby Department, Front Door Greater, Service Desk, Repairs and Returns Department, Cash Office, Payroll, Customer Service Coordinator - including rostering, budgeting and training

Education

VARIOUS MARKETING CERTIFICATES -

Online
01-2020

PERSONAL TRAINER -

Victorian Fitness Academy
Vic
01-2008

SPORTS COACHING AND ADMINISTRATION -

Deakin University
Vic
01-1999

COMPLETED VCE - YR 12 -

Mullauna College
Vic
01-1998

Double Diploma of Marketing And Communications + Business (Business Development) -

College of Adult Learning
Vic

Skills

  • Customer Relationship Management
  • Team Leadership
  • Data Analysis
  • Business Development
  • Business Administration
  • Organised
  • Detail Oriented
  • Problem Solving Skills
  • Communication Skills
  • Time Management

Certification

  • AUSTSWIM Teaching of Swimming and Water Safety
  • AUSTSWIM Teacher of Infant and Preschool Aquatics
  • CPR
  • First Aid
  • Working with Children

References

Jenny Spence

Aquatic Program Manager - Schools

Just Swimming - Nunawading Swimming Club Inc

0432 271 792

Leah Sharp

Full Time Duty Manager

Aqualink Nunawading

0418 813 656

Timeline

COACH EDUCATION AND SUPPORT COORDINATOR

Swimming Australia Limited
04.2024 - Current

PROJECT LEAD - STRATEGIC PLAN

Nunawading Swimming Club Inc
11.2023 - 02.2024

PROJECT LEAD - OHS & RISK MANAGEMENT

Nunawading Swimming Club Inc
07.2023 - 10.2023

PROJECT LEAD - ICLASSPRO SYSTEM IMPLEMENTATION

Nunawading Swimming Club Inc
05.2023 - 08.2023

MEMBER ENGAGEMENT AND ADMINSTRATION MANAGER

Nunawading Swimming Club Inc
07.2010 - 08.2024

OFFICE MANAGER

Victorian Town and Country Home Inspection
09.2008 - 07.2010

VARIOUS ROLES

Kmart
10.1995 - 07.2008

VARIOUS MARKETING CERTIFICATES -

Online

PERSONAL TRAINER -

Victorian Fitness Academy

SPORTS COACHING AND ADMINISTRATION -

Deakin University

COMPLETED VCE - YR 12 -

Mullauna College

Double Diploma of Marketing And Communications + Business (Business Development) -

College of Adult Learning

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Rebecca Clark