Rebecca Coleman
Perth,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Senior People & Capability Business Partner
Pioneer Credit Limited
11.2021 - Current
- Business Partnering with different portfolios across Operations and Corporate, primarily focusing on the Operations teams.
- Management of two team members covering the People and Payroll functions.
- Providing advice and hands on support throughout the employee lifecycle including but not limited to recruitment, onboarding, employee experience, performance management, disciplinary management, terminations, data reporting and HRIS/Payroll platform maintenance.
- Project implementation for various projects such as outsourced payroll, EAP transference, employee experience data collection and reporting (onboarding and exit surveys), annual and pulse engagement surveys (including reporting and presentation), and a new LMS.
- Running investigations and in-depth conduct and performance management in an environment that has KPI and revenue targets with regulatory compliance requirements and various misconduct concerns.
- 1:1 coaching and support for Team Leaders, Operations Managers and Heads of Department as required, including coaching new Team Leaders in hard and soft leadership skills.
- Monthly reporting from HRIS/Payroll platform.
- Fortnightly peer reviews and checking of Payroll data to ensure outsourced Payroll providers are appropriately paying team members.
- Policy and procedure creation and review.
- In depth comparison of the annual Award wage reviews against team member salaries to ensure companies are meeting paying above Award, as well as industry benchmark remuneration comparisons.
Manager People & Culture
Education Horizons Group
04.2020 - 06.2021
- Manager and Generalist responsibilities covering the Technology, Product and Finance divisions in an education technology firm experiencing rapid growth and change.
- Managed the full end-to-end employee lifecycle for 160+ employees across three states in Australia and internationally based remote workers.
- Coordinated full recruitment and onboarding for hard-to-fill positions within the product and technology space.
- Business partnered with managers to assist with performance management, KPIs and objectives, culture promotion, professional development, retention and incentive, succession planning initiatives and other BP duties.
- Provided lead advice and management for Award interpretation, policy management and delivery, industrial relations cases (such as unfair dismissals).
- Completed organisation-wide salary benchmarking exercises covering all divisions within Education Horizons, ensuring they were mapped and targeted towards each state in Australia.
- Workforce planning and management including the creation and cessation of teams and roles, Role Description creation and management, team restructures, redundancies and future-state planning.
- Lead in initiating and implementing a HR Information System.
- Lead Administrator for other systems such as Small Improvements (Talent Cultivation Framework), Seek and LinkedIn.
- Data analytics and Board reporting for areas such as recruitment, retention/turnover, gender gap analyses, EAP usage etc.
- In-depth exposure and input into project management, merger and acquisition activities, office relocations and high-end change management initiatives.
- Conducted formal investigations, grievance resolution activities and mediation sessions.
- Basic administration functions such as filing, contract preparation, offer preparation, letters and variations.
- Preparation of complex documents such as board proposals and Visa negotiations.
Human Resources Advisor (Contract)
Derbarl Yerrigan Health Service
03.2019 - 04.2020
- High end specialist advice and project management over a range of priority areas across an organisation transitioning out of Administration.
- Sole HR Advisor working in a team to provide HR services to 130+ staff across 5 sites within the Perth metropolitan area.
- Provided lead advice and project delivery for the transition from a terminated Enterprise Bargaining Agreement to the relevant Modern Awards, including classifying staff members appropriately, re-writing employment contracts in conjunction with external lawyers to re-distribute to staff and compliant and sensitive consultation with staff and the impacted Union.
- Assisted in cleaning up an online Quality Management System and integrating HR’s compliance and audit requirements into the system so as to minimise human error and further engage our internal stakeholders.
- Provide timely and accurate HR advice to all managers across the sites in areas such as disciplinary matters, conflict resolution and reward and recognition for staff members.
- Completed a number of reviews and audits on the accuracy of licencing, registration and qualification requirements across the organisation.
- Conducted both formal and ‘informal’ workplace investigations on a regular basis.
- Conducted mediation and facilitation initiatives between both staff and the management team.
- Development and implementation of policies, procedures and other complex documentation in line with legislative and funding contract requirements.
- Provided product expertise and project assistance in the planning, development and implementation of a new biometric time management system (Human Force / Time Target) including ensuring that privacy requirements were adhered to.
Human Resources Manager
South West Aboriginal Medical Service
01.2016 - 03.2019
- Management of all HR Management functions for an average of 70 employees in a multi-town health care model.
- In conjunction with the HR Officer (direct line report), conducted all recruitment aspects including advertising and shortlisting through to induction/onboarding.
- Implementation of an e-Recruitment system, allowing for streamlined recruitment processes across multiple job boards.
- Provided timely HR advice for all matters to the management team and CEO.
- Engaged in, facilitated and advised on all performance management for staff.
- Coordinated all aspects of training for the organisation, including mandatory training, safety training and job-specific/career progression, including registrations, venue bookings, accommodation/travel bookings, itinerary creation and upkeep of the training register.
- Conducted investigations and mediation for staff at all levels.
- Dealt with grievances and dispute resolution matters in a sensitive and timely manner.
- Completed funding reports and Board reports as required.
- Managed internal and external complaints.
- Managed all workers compensation and return to work functions.
- Created and maintained policies and procedures across the organisation, providing information to staff on a timely basis.
- Contract management, including maximum term contracts for specific programs and projects.
- Provided confidential advice and support to staff, including a large focus on developing sound working relationships with employees.
- Implementation and education across EAP services.
- Creation and maintenance of HR budgeting and compliance functions, including the development of a comprehensive HR matrix and salary banding structure across the organisation.
- Participated in accreditation audits, such as ISO 9001:2015.
- Managed all position descriptions in the organisation, ensuring all forms were consistent, legislatively compliant and suitable for each position.
Human Resources Officer
Bega Garnbirringu Health Services
04.2013 - 01.2016
Administration (HR & Finance) Officer, Sales Rep
The Kalgoorlie Miner Newspaper
02.2008 - 04.2013
Education
Unit of Attainment - WHS Consultation And Participation Processes
Healthy Business Training Academy
Perth, WA2020
Graduate Certificate - Human Resources Management
RMIT University
Online2018
Certificate IV - Training And Assessment
PPD Training
Bunbury, WA2017
Advanced Diploma - Management (Human Resources)
Australian Institute of Professional Education
Online2016
Certificate IV - Training And Education
Trainwest
Kalgoorlie, WA2015
Diploma - Human Resources Management
Goldfields Institute of Technology
Kalgoorlie, WA2014
Statement of Attainment - Management Systems Auditing
Gray Management Solutions Pty Ltd
Perth, WA2014
Certificate IV - Human Resources
Goldfields Institute of Technology
Kalgoorlie, WA2013
Skills
- Australian IR Law and Employee Relations practice
- Written and verbal communication
- Document development
- Auditing and payroll exposure
- Investigations and grievance management
- Disciplinary process management and guidance
- Change management
- Systems implementation and maintenance
Training
Change Management, 2021
Australian Institute of Management WA (AIMWA)
Accreditation: DISC Facilitator, 2020
DISC Services Australia
Return to Work Coordinator Course, 2017
Recovre
Employment Law for HR Managers, 2016
Human Resources Director
Workplace Investigations Course, 2016
IRIQ
Workplace Bullying & Occupational Violence, 2015
Australian Human Resources Institute
How to Write Effective Policies and Procedures, 2015
Skillpath Seminars
Timeline
Senior People & Capability Business Partner
Pioneer Credit Limited
11.2021 - Current
Manager People & Culture
Education Horizons Group
04.2020 - 06.2021
Human Resources Advisor (Contract)
Derbarl Yerrigan Health Service
03.2019 - 04.2020
Human Resources Manager
South West Aboriginal Medical Service
01.2016 - 03.2019
Human Resources Officer
Bega Garnbirringu Health Services
04.2013 - 01.2016
Administration (HR & Finance) Officer, Sales Rep
The Kalgoorlie Miner Newspaper
02.2008 - 04.2013
Unit of Attainment - WHS Consultation And Participation Processes
Healthy Business Training Academy
Graduate Certificate - Human Resources Management
RMIT University
Certificate IV - Training And Assessment
PPD Training
Advanced Diploma - Management (Human Resources)
Australian Institute of Professional Education
Certificate IV - Training And Education
Trainwest
Diploma - Human Resources Management
Goldfields Institute of Technology
Statement of Attainment - Management Systems Auditing
Gray Management Solutions Pty Ltd
Certificate IV - Human Resources
Goldfields Institute of Technology
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