Rebecca Connolly
Roma ,Qld
Summary
Driven by a passion for customer service, satisfaction and sales excellence, I thrived with owning my own successful business for many years. After having a family, I was employed by Gretel Lane. This has enhanced my skills of customer loyalty through expert relationship building and targeted product recommendations. Leveraging skills in inventory management and interpersonal communication, I consistently surpassed goals, contributing significantly to team success. My approach combines meticulous organization with a genuine commitment to client/customer needs, fostering a welcoming and efficient shopping experience.
Overview
18
18
years of professional experience
Work History
Sales Assistant
Gretel Lane
08.2022 - 08.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Executed visual merchandising strategies to attract customers and drive sales.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Increased store foot traffic with innovative window display designs.
- Developed loyal customer base by providing consistent, high-quality service.
- Organized in-store promotions to increase awareness of new product lines.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Beauty Therpist
Owners
01.2007 - 11.2015
- Managed daily operations of a thriving beauty salon.
- Managed all aspects of business operations independently.
- Maintained a self-directed approach in completing assignments.
- Upheld confidentiality protocols.
- Oversaw all aspects of ownership including strategy development and execution.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing etc for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Education
Completion Of Hairdressing And Beauty Therapy Cert -
Hairdressing And Beauty Academy
Brisbane 2005
Completed Secondary -
Fairholme College
Toowoomba 10.2000
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Cash register operation
- Complex Problem-solving
- Processing payments
- Point of sale operation
- Opening and closing procedures
- Customer needs assessment
- Visual merchandising
- Product merchandising
- Display building
- Fitting room maintenance
- Task prioritization
- Team collaboration
- Customer relationship management
- Social media engagement
- Inventory tracking
- Order fulfillment
- Upselling strategies
- Market trends
- Brand representation
- Loyalty program promotion
- Promotional event support
- Product management and pricing
- Merchandising proficiency
- Sales target achievement
- Team support and assistance
- Inside and outside sales
- Returns and exchanges
- Customer service
- Friendly and helpful
- Strong communication and interpersonal skills
- Reliable and responsible
- Team cooperation
- Adaptable and flexible
- Honest and dependable
- Customer assistance
- Attention to detail
- Creative thinking
- Positive customer engagement
- Excellent written and verbal communication
- Decision-making
- Organization
- Building customer loyalty
- Product knowledge
- Goal driven
- Flexible hours
- Safety and cleanliness standards
- Store organization
- Multitasking
- Team leadership
- Inventory and stocking
- Meeting sales goals
- Engaging with diverse customers
- Organizational skills
- Staff support
- Sales and promotions
- Store opening and closing
- Teamwork and collaboration
- Exceeding customer expectations
- Payment processing
- Multitasking Abilities
- Product and service sales
- Merchandising and display
- Sales floor organization
- Documentation and reporting
- Item ticketing and pricing
- Inventory management
- Register opening and closing
- Time management
- Team supervision
- Cash drawer management
- Basic mathematics
- Store policies and procedures
- Brand promotion
- Order management
- Merchandise receiving and handling
- Retail merchandising
- Active listening
- Sales records management
- Problem-solving
- Purchase packaging
- Ability to lift 40 pounds
- Conflict resolution
- Microsoft applications proficiency
- Loss prevention
- Information analysis
- Security practices
- Service contracts
- Product demonstrations
- Speech clarity
- Merchandise recommendations
- Dressing room assistance
Timeline
Sales Assistant
Gretel Lane
08.2022 - 08.2024
Beauty Therpist
Owners
01.2007 - 11.2015
Completion Of Hairdressing And Beauty Therapy Cert -
Hairdressing And Beauty Academy
Completed Secondary -
Fairholme College
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