Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rebecca Coughlin

Hervey Bay,QLD

Summary

Hardworking employee enthusiastic about learning and venturing out into a new career path. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities, with a can do attitude.

Overview

13
13
years of professional experience

Work History

Becs Cleaning Services

Sole Trader
08.2022 - 04.2024
  • Developed estimates by costing materials, supplies, and labor.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Managed laundry sorting, washing, drying, and ironing.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Completed general housekeeping duties to all clients
  • Bond and End of lease cleaning
  • Organized and used industrial cleaning products following strict safety procedures.
  • Having an eye for detail to meet client expectations and adhere to special requests.
  • Collaborated ideas and strategies to help expand marketing channels.

Support Services/Cleaning/Dining Attendant/Laundry Attendant

Anglicare Southern Queensland - Kirami Residential Aged Care
06.2016 - 08.2022
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Met established regulatory and organizational guidelines mandating cleanliness.
  • Visually inspected area for overlooked aspects.
  • Helped Develop and implemented comprehensive cleaning plan for entire building.
  • Adhere to housekeeping daily checklists
  • Trained and mentored new support service staff to maximise service and performance
  • Maintain residence's privacy or special requests in carrying out duties required
  • Maintain confidentiality
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Prepared and served various food that adhered to IDDSI textures to residence.
  • Sound Knowledge of IDDSI framework
  • Kept all dining and kitchenette areas clean and sanitized to safety guidelines.
  • Serve and delivery morning/afternoon tea on a strict time frame and knowledge of drink textures of residence
  • Folding, washing a drying residence linen and personal attire.

Floorsander

A & M Floorsanding Services
11.2014 - 09.2016
  • Removed excess glue from joints using knives, scrapers or wood chisels.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing jobs.
  • Punching, filling nails
  • Ability to operate and use an edging sanding machine
  • Coating and polishing timber floors and external deck flooring
  • Floor laying
  • Maintained equipment performance by cleaning components.

Housekeeper

Discovery Parks
06.2013 - 02.2014
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Adhered to professional house cleaning checklist.

Retail Assistant

Video Ezy
09.2011 - 10.2012
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Processed returns and hired out dvds
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

NDIS Orientation Module Certificate

Current Police Check

Covid Vaccinated

Yellow Card

Blue Card

OHS And Manual Handling Certificates

Open Drivers License

Skills

  • Client Relationship Building
  • Workflow Management
  • Complaint Handling
  • Customer Service
  • Price Quoting
  • Service Scheduling
  • Staff education and training
  • Customer Relationship Management
  • Excellent Communication
  • Attention to Detail
  • Listening Skills
  • Team Collaboration

References

William Hickey

Cl & WM TRansport

Blackwater

0428930235


Sandra Ronaki

Anglicare Southern QLD

Hervey Bay 

0431559149


Terry Freya

Personal Reference

Hervey Bay

0447583715

Timeline

Becs Cleaning Services

Sole Trader
08.2022 - 04.2024

Support Services/Cleaning/Dining Attendant/Laundry Attendant

Anglicare Southern Queensland - Kirami Residential Aged Care
06.2016 - 08.2022

Floorsander

A & M Floorsanding Services
11.2014 - 09.2016

Housekeeper

Discovery Parks
06.2013 - 02.2014

Retail Assistant

Video Ezy
09.2011 - 10.2012

NDIS Orientation Module Certificate

Current Police Check

Covid Vaccinated

Yellow Card

Blue Card

OHS And Manual Handling Certificates

Open Drivers License

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Rebecca Coughlin