Rebecca Coyte
Sussex Inlet,NSW
Summary
Detail-oriented front-of-house professional with expertise in time management and administrative support. Proficient in training staff and ensuring front desk organization. Committed to delivering exceptional guest service and efficiently resolving inquiries.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Front of House Staff Member
The Tropicana Hotel
WILBERFORCE, NSW
05.2022 - 12.2025
- Managed reservations and provided information on hotel amenities.
- Greeted guests upon arrival to ensure a warm welcome.
- Handled guest inquiries and resolved concerns promptly.
- Maintained organisation and cleanliness at front desk.
- Processed cash register transactions for dine-in and take-out orders.
- Explained menu items, took orders, and delivered food courses accurately.
- Coordinated with kitchen staff to ensure timely order preparation and delivery.
- Trained new front-of-house staff in procedures and customer service standards.
Education
Higher School Certificate -
Hawkesbury High School
Freemans Reach, NSW09-2025
Certificate III in Allied Health - Human Services
TAFE NSW
NSW09-2025
Skills
- Customer service and support
- Effective communication
- Time management
- Problem and conflict resolution
- Healthcare terminology
- Task prioritizing and scheduling
- Microsoft PowerPoint proficiency
- Professional communication
- Administrative assistance
- Appointment coordination
- Front desk management
- Maintaining cleanliness
- Complaint handling
- Cultural competence
- Personal hygiene standards
- Guest greeting skills
- Order processing
- Cash handling expertise
- Training and mentoring others
- Payment processing skills
- Data entry proficiency
References
References available upon request.
Certification
General Boat Driving Licence, NSW Maritime, 2021
Timeline
Front of House Staff Member
The Tropicana Hotel
05.2022 - 12.2025
Higher School Certificate -
Hawkesbury High School
Certificate III in Allied Health - Human Services
TAFE NSW