Rebecca Craine
Burnside,Qld
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through Action and Action. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Noveltel twin waters resort
Mijimba, Qld
- Strengthened communication skills through regular interactions with others.
Mooloolabah Motel
Housekeeping Department
08.2013 - 08.2016
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
10
Nambour State High School
Nambour, QLDSkills
Certificate in RSA in RSG
Barista certificate
Timeline
Mooloolabah Motel
Housekeeping Department
08.2013 - 08.2016
10
Nambour State High School
Housekeeping Room Attendant
Noveltel twin waters resort
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