Rebecca Creswell
Brunswick West
Summary
Knowledgeable Customer Consultant with background in providing top-tier customer service and resolving complex issues efficiently. Successfully managed customer relationships and improved satisfaction levels through proactive approach. Demonstrated strong communication and problem-solving skills in all interactions, ensuring seamless customer experiences.
Overview
20
20
years of professional experience
Work History
Customer Consultant
BOQ
05.2024 - Current
- Assisted customers with inquiries and transactions, ensuring a positive experience.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Adapted quickly to new procedures and systems, improving workflow efficiency.
- Collaborated with team members to resolve customer issues promptly and effectively.
Customer Service Manager
Coles Supermarket
02.2022 - 04.2024
- Staff management
- Customer service
- Rostering
- Resolving customer complaints
- Department admin
Acting Customer Service Manager
Coles Supermarket
01.2021 - 01.2022
- Staff management
- Customer service
- Rostering
- Resolving customer complaints
- Department admin
Service Supervisor
Coles Supermarket
01.2008 - 01.2021
- Store open and close procedures – counting registers, cleaning, taking out rubbish, ensuring service desk is tidy and ready for the next day
- Cash handling, operating registers and EFTPOS
- Monitoring Self Operated Checkouts
- People management – covering shifts, allocate staff to registers, relaying messages to higher management when necessary
- Providing a high level of customer service, assisting customers with queries and resolving complaints
- Processing refunds and exchanges where necessary
Casual Event Staff
Etihad Stadium
01.2015 - 01.2018
- Ticket Sales
- Navigating the ticketing system
- Processing payments, cash and EFTPOS
- Assisting customers through turnstiles
- Customer service
Casual Relief Staff Member
Coburg Children’s Centre
01.2010 - 01.2012
- Adapting to room changes
- Following room leader’s instructions
Cashier
Red Rooster
01.2006 - 01.2008
- Cash handing
- Customer service
- Helping out in the kitchen when needed
Education
Diploma - Events Management
Martin
01.2014
Certificate IV - Hospitality & Frontline Management
Go Work Skills
01.2014
Responsible Service - Alcohol
Martin
01.2014
Certificate III - Children’s Services
Kangan TAFE
01.2009
Year 12 VCE - undefined
Brunswick Secondary College
01.2008
Skills
- People Management – Strong people management skills developed through ten plus years in a retail supervisor role, coupled with experience of coordinating event volunteers, guest speakers and directing attendees at events
- Event Concepts – Ability to work with a team to identify concepts and themes for events
- Organisational Skills – Well developed organisational skills proven through involvement in campus events, gala dinners, trade shows and celebrity events where responsibilities included attendee registrations and providing information
- Good Communication – Able to communicate with people from various backgrounds and positions, possess a strong cultural awareness
- Relationship Management – Exceptional ability to develop strong relationships and provide a high level of service to guests, event talent, suppliers and VIPs
- Strong Administration – Proficient in Microsoft Office and Outlook with the ability to produce professional documents and presentations, respond to phone enquiries and maintain databases and filing systems
Timeline
Customer Consultant
BOQ
05.2024 - Current
Customer Service Manager
Coles Supermarket
02.2022 - 04.2024
Acting Customer Service Manager
Coles Supermarket
01.2021 - 01.2022
Casual Event Staff
Etihad Stadium
01.2015 - 01.2018
Casual Relief Staff Member
Coburg Children’s Centre
01.2010 - 01.2012
Service Supervisor
Coles Supermarket
01.2008 - 01.2021
Cashier
Red Rooster
01.2006 - 01.2008
Certificate IV - Hospitality & Frontline Management
Go Work Skills
Responsible Service - Alcohol
Martin
Certificate III - Children’s Services
Kangan TAFE
Year 12 VCE - undefined
Brunswick Secondary College
Diploma - Events Management
Martin
Similar Profiles
Domarina ReisingerDomarina Reisinger
Customer Relationship Specialist (CRS) at BOQCustomer Relationship Specialist (CRS) at BOQ
Karlee O'ConnorKarlee O'Connor
Customer Service Manager at BOQCustomer Service Manager at BOQ
Mark WarrenMark Warren
Owner Manager / Franchisee at BOQOwner Manager / Franchisee at BOQ
Melissa BonettoMelissa Bonetto
Waitress at Buoy PizzaWaitress at Buoy Pizza
Vanessa GrilliVanessa Grilli
Strategic Business Development Manager at Autex AcousticsStrategic Business Development Manager at Autex Acoustics