Astrology
Years of customer service and management experience
Hi, Iām
Rebecca Crimmins
Customer Serviceš»Cosmic Sorcererš®
Hervey Bay,QLD
Summary
I am a hard worker and have a genuine passion to do whatever i set my mind to. My friendly bubbly personality puts me in a good steed in any environment. I would like to gain meaningful employment and am willing to undergo any necessary training for a position. I am highly enthusiastic and a dedicated professional with strong customer service. Willing to undertake new and diverse challenges in a position where the skills, knowledge, and experience i have gained over the years will be utilized, and my commitment to quality customer service can be integrated to add value to a business - professionally, ethically, and profitably.
Overview
19
6
Spiritual Healer. Divinity
Work History
Sonny ByersSunshine Coast, Queensland
Disability Support Worker
08.2022 - 07.2023
Job overview
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Organized recreational and educational activities for clients according to individual needs.
- Collaborated with other professionals to develop treatment plans for clients.
- Developed strategies to help individuals cope with their disability.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Administered medication according to doctor's orders and monitored side effects.
- Managed challenging behaviors through positive reinforcement techniques.
Noosa Yacht and Rowing ClubSunshine Coast, Queensland
Bar/Gaming Attendant
08.2011 - 12.2013
Job overview
- Greeted customers and answered questions regarding gaming rules, regulations and procedures.
- Assisted patrons with game play, including redemption of tickets or credits.
- Performed minor maintenance on gaming machines as needed.
- Operated cash register, accepted payments, issued change and receipts to customers.
- Verified customer identification for age-restricted games or activities.
- Monitored the gaming area to ensure compliance with state laws and regulations.
- Maintained cleanliness of gaming tables and equipment.
- Resolved customer complaints in a professional manner according to established guidelines.
- Provided excellent customer service by responding promptly to inquiries from guests or other team members.
- Managed assigned shift tasks such as balancing registers, preparing bank deposits and completing paperwork accurately.
Noosa Heads Surf ClubSunshine Coast, Queensland
Bar/Gaming Attendant
08.2008 - 12.2011
Job overview
- Greeted customers and answered questions regarding gaming rules, regulations and procedures.
- Performed minor maintenance on gaming machines as needed.
- Operated cash register, accepted payments, issued change and receipts to customers.
- Verified customer identification for age-restricted games or activities.
- Monitored the gaming area to ensure compliance with state laws and regulations.
- Maintained cleanliness of gaming tables and equipment.
- Utilized knowledge of gaming industry standards when interacting with customers.
- Processed paperwork associated with new accounts or transactions.
- Adhered to safety policies while handling currency or operating equipment.
- Managed assigned shift tasks such as balancing registers, preparing bank deposits and completing paperwork accurately.
- Assisted in training new staff members on proper use of equipment and protocols related to game operations.
Boathouse Floating RestaurantNoosaville, Queensland
Cocktail Bartender
06.2007 - 09.2008
Job overview
- Greeted customers and provided friendly, attentive service.
- Prepared alcoholic and non-alcoholic beverages for patrons, including cocktails and craft beers.
- Maintained cleanliness of bar area, restocked glassware and supplies.
- Followed all safety protocols to ensure a safe environment for guests and staff members.
- Provided menu recommendations upon request from customers.
- Checked identification of guests to verify legal drinking age.
- Kept up with current drink trends, new products, ingredients, equipment, and preparation methods.
- Assisted in training new bartenders on proper drink mixing techniques and customer service skills.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Organized the bar area by stocking beer, wine, spirits, mixers, ice, garnishes in an efficient manner.
- Upsold additional items such as appetizers or desserts when appropriate.
- Accurately recorded orders into the point-of-sale system during guest transactions.
- Monitored guests' alcohol consumption levels to ensure they did not become intoxicated.
- Balanced cash drawers at the end of shift to ensure accuracy of sales receipts against cash on hand.
Frenchville Sports ClubRockhampton, Queensland
Duty Manager
03.2006 - 06.2008
Job overview
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Organized employee appraisals, providing feedback where necessary.
- Monitored performance of staff members, offering advice where appropriate.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Responded promptly to any emergency situations that arose during shifts.
- Liaised with other departments to ensure seamless operations across the organization.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Delegated tasks appropriately amongst team members according to individual skillsets.
Frenchville Sports ClubRockhampton, Queensland
Bar/Gaming Attendant
03.2004 - 06.2007
Job overview
- Greeted customers and answered questions regarding gaming rules, regulations and procedures.
- Assisted patrons with game play, including redemption of tickets or credits.
- Performed minor maintenance on gaming machines as needed.
- Operated cash register, accepted payments, issued change and receipts to customers.
- Verified customer identification for age-restricted games or activities.
- Monitored the gaming area to ensure compliance with state laws and regulations.
- Maintained cleanliness of gaming tables and equipment.
- Resolved customer complaints in a professional manner according to established guidelines.
- Adhered to safety policies while handling currency or operating equipment.
- Utilized knowledge of gaming industry standards when interacting with customers.
Education
The Cathedral CollegeRockhampton, QLD
High School Diploma
12-2001
Skills
- Time Management
- Team Management
- Exceptional Customer Service
- Training & Development
- Networking
- Leadership
- Human Design
- Energy Healing
- Telephone Etiquette
- Training and Development
- Divination, Astrology, Numerology
- Analytical and Critical Thinking
- Attention to Detail
- Teamwork and Collaboration
- Cultural Awareness
- Flexible and Adaptable
- Organization and Time Management
- Well Groomed, Pride in Appearance
- Resourceful
- Sales and Marketing
- Superfoods Nutrition
- One-on-one coaching
- Artistic Flair, Eye for Design
Interests
Numerology
Human Design
Psychology
Alchemy
Energy Healing
Timeline
Disability Support Worker
Sonny Byers
08.2022 - 07.2023
Bar/Gaming Attendant
Noosa Yacht and Rowing Club
08.2011 - 12.2013
Bar/Gaming Attendant
Noosa Heads Surf Club
08.2008 - 12.2011
Cocktail Bartender
Boathouse Floating Restaurant
06.2007 - 09.2008
Duty Manager
Frenchville Sports Club
03.2006 - 06.2008
Bar/Gaming Attendant
Frenchville Sports Club
03.2004 - 06.2007
The Cathedral College
High School Diploma
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