Rebecca De Gioia
Port Macquarie
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
10
10
years of professional experience
Work History
Store Manager
BWS Port Macquarie
05.2024 - Current
- Daily reporting
- Liquor compliance
- Safety compliance
- Sales projections
- Payroll - 3 stores
- Rostering overseeing team of 6
- Setting and achieving Tbi’s
- Action plans
- Sales development
- Customer service training of team
- Community involvement
- Cash
- Ordering and invoicing
- P&L’s
- Team engagement.
Office Manager
Fix Auto Port Macquarie (Formerly Miedecke Auto Body)
02.2023 - 05.2023
- Customer Service
- Appointment scheduling
- Inventory ordering and processing of invoices
- Regular updates for customers
- Data entering of quotes and claims.
- Reception
- Ensuring repair standards and KPI’s are met through customer service.
- Administration duties
- Invoicing of completed work
- Ensuring payroll is reported to payroll officer
- Liaise with customers, insurance companies and repairers
- Uphold privacy
Administration Officer
O’Donnel and Hanlon
11.2022 - 02.2023
- Call center – answering customers calls
- Liaise with customers and contractors
- Communicate with contractors for updates and deadlines.
- Ensuring all notes are entered into computer system for universal updates
- Ensure privacy is upheld
- Entering paperwork into computer file
- Booking contractors for callout work
Store Manager
BWS Port Macquarie
03.2019 - 11.2022
- Daily reporting
- Liquor compliance
- Safety compliance
- Sales projections
- Payroll - 3 stores
- Rostering overseeing team of 6
- Setting and achieving Tbi’s
- Action plans
- Sales development
- Customer service training of team
- Community involvement
- Cash
- Ordering and invoicing
- P&L’s
- Team engagement.
Restaurant Manager
McDonalds Kempsey and Kempsey South
07.2015 - 01.2019
- Sales Projections
- Overseeing Management Team Of 10
- Setting and Achieving Tbi’s
- Action Plans
- Sales Development
- Customer Service Training of Crew And Management
- Team Community Involvement
- Rosters
- Cash
- Ordering And Invoicing
- P&L’s
Customer Service Advisor
Coastline Credit Union
01.2016 - 01.2017
- Customer service
- Cash handling
- Balancing of cash
- Lending to customers
- Product sales
- Administration
Education
Diploma of Management -
Charlie Bell School of Management
01.2015
Certificate IV - Frontline Management
01.2014
Certificate III - Retail
01.2012
HSC - undefined
Erina High School
01.1996
Skills
Customer service leadership
Employee onboarding and training
Retail merchandising
Team building
Retail management
Team leadership
Inventory control
Timeline
Store Manager
BWS Port Macquarie
05.2024 - Current
Office Manager
Fix Auto Port Macquarie (Formerly Miedecke Auto Body)
02.2023 - 05.2023
Administration Officer
O’Donnel and Hanlon
11.2022 - 02.2023
Store Manager
BWS Port Macquarie
03.2019 - 11.2022
Customer Service Advisor
Coastline Credit Union
01.2016 - 01.2017
Restaurant Manager
McDonalds Kempsey and Kempsey South
07.2015 - 01.2019
Certificate IV - Frontline Management
Certificate III - Retail
HSC - undefined
Erina High School
Diploma of Management -
Charlie Bell School of Management
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