Rebecca Devaliet
Toowoomba,QLD
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Zarraffa's Coffee
01.2023 - 06.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Barista
Espresso Max
11.2021 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Store Assistant
Kmart
04.2021 - 11.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Store Assistant
Target
12.2020 - 04.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Store Assistant
Aldi
01.2017 - 12.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Addressed customer issues immediately to guarantee swift resolution.
Store Assistant
Aldi
06.2016 - 01.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
Barista
Michelle's Patisserie
03.2016 - 06.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Helping Hand
Kabab Zone
01.2016 - 04.2016
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Took part in company-offered training sessions to improve skills and knowledge.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Education
Year 10 -
Marry Valley State Collage
12.2013
Skills
- Sandwich Preparation
- Cash Register Operation
- Safe Food Handling Practices
- Table Setting Knowledge
- Retail Management
- New Hire Training
- Adaptive and Creative
- Product Display
- Coffee Machinery
- Sales Expertise
- POS System Operations
- Account Management
- Customer Relations
- Retail Sales Customer Service
- Business Development Understanding
- Order Fulfillment
- Staff Training
- Cash Register Operations
- Opening and Closing Procedures
- Team Leadership
Certification
RSA
Timeline
Barista
Zarraffa's Coffee
01.2023 - 06.2024
Barista
Espresso Max
11.2021 - 01.2023
Store Assistant
Kmart
04.2021 - 11.2021
Store Assistant
Target
12.2020 - 04.2021
Store Assistant
Aldi
01.2017 - 12.2020
Store Assistant
Aldi
06.2016 - 01.2017
Barista
Michelle's Patisserie
03.2016 - 06.2016
Helping Hand
Kabab Zone
01.2016 - 04.2016
Year 10 -
Marry Valley State Collage
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