Rebecca Dewar
Avoca,QLD
Summary
Hardworking and passionate worker committed to helping provide high quality patient care. Organised and dependable with great attention to detail and multitasking abilities. Excellent time management and well developed interpersonal skills that would be an asset to a team environment as well as with patients. Currently studying Certificate IV in Allied Health Assistance and have a willingness to learn.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tutor
HIPPY Bundaberg
01.2022 - 11.2023
- Weekly/Fortnightly training to ensure that knowledge of materials was up to date.
- Weekly/Fortnightly visits with 12 parents, over a 2 year period in the home or community to deliver HIPPY program material.
- Building relationships with my enrolled families to ensure that they remain engaged in the program and to foster a love of learning with their children.
- Reviewing packs delivered to the parents and providing feedback and support.
- Planning appointment times and managing my time to accommodate for cancellations and rescheduling.
- Data entry and maintenance of records including sensitive information.
- Provided families with referral information in our community and guided them through accessing additional supports and resources.
- Participated in Professional Development opportunities.
Customer Service Officer
Queensland Transport
06.2015 - 12.2016
- Develop and maintained comprehensive knowledge of procedures and services to be able to perform service interactions across various customer channels (including face to face and phone).
- Delivered government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
- Assessed customer needs and provide appropriate information and direction to appropriate service channel.
- Promoted, encouraged and support customers' usage of self-service and referral to other services, to support customers efficiently.
- Effectively navigate multiple systems and databases to conduct operational and administrative tasks.
- Suggest improvements to customer service delivery processes and support corporate change initiatives.
- Contribute to ensuring the integrity and accuracy of information through reviewing and authorising transactions to confirm that quality assurance requirements have been met, and transactions have been processed accurately and in accordance with TMR policies and procedures.
- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Updated account information to maintain customer records.
Laboratory Scientist - Microbiology Department
Sullivan Nicolaides Pathology
06.2008 - 12.2014
- Registration of specimens and data entry of Pathology Request Forms.
- Processing of pathological specimens and reporting on results using computerized and manual transcription methods.
- Using laboratory equipment to perform scientific investigations on microbiological specimens.
- Improved sample turnaround time by optimising workflow and prioritising tasks based on urgency.
- Reduced errors in data analysis with meticulous attention to detail and stringent quality control measures.
- Maintained a safe working environment, adhering to strict guidelines for handling hazardous materials.
- Conducted routine maintenance on lab equipment, ensuring optimal performance and minimizing downtime due to malfunctions.
- Troubleshooting and finding solutions for problematic specimens.
- Mentored staff members, sharing expertise through hands-on training and guidance on best practices in the lab setting.
- Monitored inventory levels proactively addressing shortages before they disrupted workflow.
- Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
Education
Bachelor of Biomedical Science -
Griffith University
Brisbane, QLDCertificate IV - Allied Health Assistant
TAFE Queensland
10.2024
Skills
- Verbal and Written Communication
- Empathy and Compassionate Care
- Organisation, Time Management and Planning Skills
- Knowledge of Medical Terminology
- Administrative Support
- Medical Recordkeeping
Certification
First Aid and CPR
Blue Card
NDIS Worker Screening Clearance Card
Additional Information
Kristy Gear - Coordinator
HIPPY Bundaberg
Office 4154 1519
Mobile 0408 413 121
Email kristy@hippybundaberg.com.au
Timeline
Tutor
HIPPY Bundaberg
01.2022 - 11.2023
Customer Service Officer
Queensland Transport
06.2015 - 12.2016
Laboratory Scientist - Microbiology Department
Sullivan Nicolaides Pathology
06.2008 - 12.2014
Bachelor of Biomedical Science -
Griffith University
Certificate IV - Allied Health Assistant
TAFE Queensland
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