Rebecca Docherty
Maroubra
Summary
Accomplished Flight Attendant offering over 16 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers.
Overview
26
26
years of professional experience
Work History
Legal Secretary / Personal Assistant
Ashley, Francina, Leonard & Associates
09.2023 - Current
- Ensured strict confidentiality of sensitive information to protect client privacy.
- Facilitated communication between clients and attorneys to guarantee prompt inquiry responses.
- Coordinated delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings to enhance accessibility and efficiency.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Organized files for court proceedings.
- Transcribed legal documents and phone conversations.
- Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm.
- Contributed to positive client experiences by offering attentive support during consultations with attorneys.
- Capable of preparing, filing, and organizing documents electronically through Smokeball, with a focus on maintaining compliance and accuracy in legal documentation.
Cabin Crew Member
Jetstar Airways
05.2006 - 12.2021
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
Fashion Retail Assistant
Diesel
02.2004 - 04.2006
- Cleaned, closed and secured store at end of shift.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Created stunning displays to capture customer attention. and increase sales.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
Waitress
The Australian Golf Club
03.2002 - 01.2004
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Fashion Assistant
General Pants Co
08.1999 - 01.2002
- Cleaned, closed and secured store at end of shift.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Created stunning displays to capture customer attention. and increase sales.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
Education
High School Diploma -
Cashmere High School
12.1997
Skills
- Passenger behavior monitoring
- Emergency care
- Aircraft safety checks
- Airline operations and regulations
- Public interaction
- AED and CPR certification
- Briefing facilitation
- Creative problem-solving
- Company policy adherence
- Emergency procedures expertise
- Evacuation protocols
- Conflict resolution strategies
- Crew resource management
Timeline
Legal Secretary / Personal Assistant
Ashley, Francina, Leonard & Associates
09.2023 - Current
Cabin Crew Member
Jetstar Airways
05.2006 - 12.2021
Fashion Retail Assistant
Diesel
02.2004 - 04.2006
Waitress
The Australian Golf Club
03.2002 - 01.2004
Fashion Assistant
General Pants Co
08.1999 - 01.2002
High School Diploma -
Cashmere High School
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