Rebecca Don

• Collaborated with cross-functional teams to ensure cohesive event planning and execution.
• Collaborated with event planners to create detailed timelines, ensuring tasks were completed on schedule and in accordance with client requirements.
• Increased attendee satisfaction by promptly addressing concerns and providing exceptional customer service.
• Evaluated post-event feedback to identify areas for improvement in future events.
• Monitored inventory levels of supplies, proactively replenishing them as necessary to avoid any shortages during events.
• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
• Monitored operations by writing daily reports and maintaining accurate sales records.
• Ensured effective communication among team members through regular meetings and status updates, fostering a collaborative work environment.

• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Delivered excellent customer service experiences by addressing concerns promptly and professionally.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Handled business administration functions such as payroll, cash register counting, and supply ordering.
• Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.

• All Cafe duties. Generated friendly atmosphere by encouraging employees to greet and speak to customers. Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
• Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
• Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
• Supported sustainability initiatives by sourcing eco-friendly products for use within the café setting.

Open for breakfast, lunch and dinner, we also did functions and had a store. I was kept very busy with opening and closing the store, ordering stock and stock rotation. I was in training to be assistant manager before I decided to move to the Mornington Peninsula to be closer to family

• Managed daily cafe operations for smooth workflow and increased productivity.
• Trained new employees on company policies and procedures to maintain a high level of performance.
• Coordinated with suppliers to ensure timely delivery of quality products for customer satisfaction.
• Improved customer satisfaction by consistently providing friendly and efficient service.

• Oversaw successful implementation of group exercise classes, leading to increased class attendance rates and customer satisfaction.
• Enhanced overall gym experience by consistently maintaining a clean, organized, and safe workout environment.
• Optimized member engagement through consistent communication via social media platforms, email newsletters, and informational sessions on current fitness trends or topics.
• Increased personal training revenue by developing targeted marketing strategies for fitness
• Streamlined staff scheduling processes, resulting in more efficient use of resources and reduced labor costs.
• Coordinated special events and 3 day retreats to promote wellness within the broader community.
• Evaluated equipment needs and made strategic purchasing recommendations to optimize facility usage and minimize costs.
• Designed comprehensive wellness initiatives that incorporated nutrition education, stress management techniques, and self-care practices into members'' fitness routines.
• Mentored new trainers, fostering a team-oriented culture that prioritized ongoing professional development.
• Provided clients with nutrition and lifestyle advice to support overall health and wellness.
• Kept accurate and updated client records to track progress and provide follow-up.
• Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
• Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.

• Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
• Reduced labor costs through efficient staff scheduling while ensuring adequate coverage during peak hours.
• Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.