Hi, I’m
Rebecca Doughty
Murray Bridge,SA
Summary
A dedicated individual with extensive experience in customer service looking to take on a new challenge. A strong work ethic, adaptability, and interpersonal skills. Adept at working unsupervised and quickly mastering new skills. Knowledge in administration office tasks, detail-oriented, mature decision-making abilities, and exceptional time management skills.
Overview
16
years of professional experience
Work History
CleanScopeMurray Bridge, SA
Commercial Cleaner
09.2017 - 08.2021
Job overview
- Organized and used industrial cleaning products following strict safety procedures
- Cleaned building floors by sweeping, mopping, and scrubbing floors
- Improved building cleanliness with continuous sanitizing of high-touch areas
- Emptied wastebaskets to transport trash and waste to disposal area
- Adhered to company policies for appearance, thoroughness, and facility security
- Responded immediately to calls from personnel to clean up spills and wet floors
- Refilled soap dispensers and air fresheners in bathrooms
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors, and toilets
- Identified repair needs and major maintenance concerns, and escalated issues to management
- Kept public pathways clear of safety hazards and spills with regular checks and attention
- Performed daily facility checklists for cleaning floors and wiping down glass
- Performed administrative tasks.
Coles SupermarketMurray Bridge
Customer Service Supervisor
12.2005 - 07.2014
Job overview
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Responded to questions and concerns at the front of counter and telephone customers
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Meet customer needs by responding to inquiries and resolving complaints to establish trust and increase satisfaction
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction
- Conflict resolution through active listening and open-ended questioning, escalating major problems to manager.
Coles SupermarketsMurray Bridge, SA
2IC Manager
12.2008 - 01.2013
Job overview
- Enforced customer service standards and resolved customer problems to uphold quality service
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Assigned tasks to associates to fit skill levels and maximize team performance
- Completed store and customer orders
- Conducted employee training sessions to educate employees on products and company policies
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Education
Torrens University
Graduate Certificate from Business Administration
Dec 2024
National
March 2024
Australis Collage
Online Diploma from Criminology and Criminal Justice
Mar 2018
Dec 2015
Griffith University, TAFE SA
Certificate in Community Service- Children Services
2004
Murray Bridge High School
12 - SACE
2003
Skills
- Teamwork and Collaboration, Customer Service, Customer Need, Time Management and Prioritization, Checklists and Recordkeeping, Problem Resolution, Critical Thinking, Customer interactions/relationship, Clear Communication, Decision Making, Supervision, Administrative Office Support, POS Systems
- Proficient in
- Microsoft Office
Timeline
Commercial Cleaner
CleanScope
09.2017 - 08.2021
2IC Manager
Coles Supermarkets
12.2008 - 01.2013
Customer Service Supervisor
Coles Supermarket
12.2005 - 07.2014
Torrens University
Graduate Certificate from Business Administration
National
Australis Collage
Online Diploma from Criminology and Criminal Justice
Griffith University, TAFE SA
Certificate in Community Service- Children Services
Murray Bridge High School
12 - SACE
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