Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Rebecca Dragicevic

Victoria

Summary

Skilled professional with extensive experience in facility management and compliance, including client relations. Proven track record in risk assessment and conflict resolution, enhancing safety compliance and operational efficiency. Adept at leading teams and fostering relationships, ensuring seamless building operations and exceptional service delivery.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Essential Safety Auditor & Building Manger

MICM Property
Melbourne, Australia
09.2015 - Current
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Reported audit findings and made recommendations for correction of unsatisfactory conditions, improvements in operation and reductions in cost.
  • Compile reports on complaints, issues, and thefts made by residents.
  • Provide conflict resolution and client services.
  • Regular patrolling of building floors, pump rooms, roof areas, and garage levels, and identifying any OH&S issues within the building.
  • Scheduled and supervised contractors to perform building upgrades and maintenance.
  • Supervised onsite staff, including concierges, cleaning staff, maintenance personnel, and security personnel.
  • Oversaw building maintenance and repairs, coordinating with contractors and maintenance staff to address issues promptly.
  • Fostered good working relationships with owners, owners' corporation managers, essential contractors, committees, residents, and board members.
  • Attending sites to ascertain whether incumbent essential services are present and following contractual obligations within the building.
  • Ensuring that HVAC and ESM are attended to and compliant.
  • Developed and implemented building policies and procedures to enhance operational efficiency.
  • Ensuring that all paths of travel and egress are clear.

Sanctuary Lakes Security Manager

ClubLINKS Security
Sanctuary Lakes, Australia
01.2014 - 06.2015
  • Managed a team of security personnel, providing ongoing training and roster management, including the organization of a 24/7 rotating roster.
  • Controlled security technology programs, CCTV, access control, security lighting, gate systems, and incident management systems.
  • Performed vulnerability scans on networks and systems to identify any potential threats or weaknesses.
  • Oversaw the installation and maintenance of security systems, including CCTV and access control systems.
  • Customer services - Ensure that the residents experience lifestyle resort living, including face-to-face and telephone conversations.
  • Provide conflict resolution when required.
  • Administration duties, including compiling and uploading of paperwork.
  • Process of payment for services requested using eVolve and Xero programs, including staff payments.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted regular security assessments and audits to identify potential vulnerabilities.
  • Controlled all security technology programs, including CCTV, access control, security lighting, gate systems, and incident management systems.
  • Developed and enforced security policies, procedures, and protocols to protect confidential information.
  • Compiled evidence for law enforcement officials to use to prosecute criminals.

Control Room Operator

Make Safe Security
, Australia
08.2012 - 12.2013
  • Please ask for an in-depth description of the role and responsibilities.

Senior Control Room Operator

ClubLINKS Security
Sandhurst, Australia
04.2008 - 06.2012
  • Please ask for an in-depth description of the role and responsibilities.

Armed Security Officer

Reserve Bank of Australia
, Australia
07.2003 - 04.2008
  • Please ask for an in-depth description of the role and responsibilities.

Senior Guard

Victoria Barracks and Defence Plaza
, Australia
08.2001 - 07.2003
  • Please ask for an in-depth description of the role and responsibilities.

Design Technician and Weaver

Cash's Australia
, Australia
01.1995 - 06.2001
  • Please ask for an in-depth description of the role and responsibilities.

Skills

  • Facility management
  • Customer service and client relations
  • Safety compliance and inspections
  • HVAC and ESM maintenance
  • Risk assessment
  • Hazard and incident management
  • Maintenance planning and scheduling
  • Building inspections and asset management
  • Administration and report writing
  • Conflict resolution and team leadership

References

Referees, letters and certificates are available upon request.

Certification

  • Victorian Real Estate Licence

Timeline

Essential Safety Auditor & Building Manger

MICM Property
09.2015 - Current

Sanctuary Lakes Security Manager

ClubLINKS Security
01.2014 - 06.2015

Control Room Operator

Make Safe Security
08.2012 - 12.2013

Senior Control Room Operator

ClubLINKS Security
04.2008 - 06.2012

Armed Security Officer

Reserve Bank of Australia
07.2003 - 04.2008

Senior Guard

Victoria Barracks and Defence Plaza
08.2001 - 07.2003

Design Technician and Weaver

Cash's Australia
01.1995 - 06.2001
  • Victorian Real Estate Licence

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Rebecca Dragicevic