Rebecca Drewett
Adelaide,SA
Summary
Dedicated professional with a proven track record at Southern Cross Cleaning, excelling in efficient cleaning techniques and customer service. Recognized for achieving zero complaints regarding cleanliness, demonstrating strong attention to detail and reliability. Adept at collaborating with teams to enhance hygiene standards while ensuring compliance with health and safety protocols.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CLEANER
KILLARA SERVICES
Adelaide, SA
09.2025 - 02.2026
- Ensured compliance with safety protocols when handling cleaning agents and equipment.
- Collaborated with team members to complete large-scale cleaning tasks efficiently.
- Maintained cleanliness and organization in various facilities to ensure hygienic environments.
- Adhered to safety protocols while handling cleaning chemicals and supplies.
- Conducted regular inspections of work areas to identify maintenance needs and report issues.
- Developed efficient cleaning schedules that optimized workflow across multiple locations.
- Implemented best practices for waste disposal, contributing to sustainable operations.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
CLEANER
SOUTHERN CROSS CLEANING
Adelaide, SA
03.2021 - 2025
- Operated cleaning equipment and tools to maintain cleanliness of assigned areas.
- Adhered to safety protocols while performing cleaning tasks in various environments.
- Collaborated with team members to ensure efficient workflow and coverage of all designated areas.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Implemented effective cleaning procedures to enhance overall hygiene standards.
- Assisted in inventory management for cleaning supplies and equipment upkeep.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Supervised supplies in inventory and submitted reorder requests.
Call Center Representative
AGL
Adelaide
05.2017 - 01.2020
- Managed inbound calls, providing accurate information on products and services.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted in training new team members on call handling procedures.
- Collaborated with team members to improve response times and service quality.
- Identified common customer issues, suggesting solutions to management for process improvement.
- Monitored performance metrics, striving for consistency in call quality and efficiency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Counter Manager
Napoleon Perdis Cosmetics
Adelaide, SA
12.2016 - 09.2017
- Applied makeup techniques to enhance client features and achieve desired looks.
- Collaborated with clients to determine makeup preferences and styles for various occasions.
- Maintained a clean and organized workspace, ensuring compliance with health and safety standards.
- Assisted in creating promotional materials showcasing makeup artistry skills and services offered.
- Stayed updated on industry trends and product innovations to provide informed recommendations to clients.
- Conducted makeup consultations, offering personalized advice based on skin type and tone analysis.
- Trained junior artists on application techniques, product knowledge, and customer service best practices.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Provided makeup services for weddings, enhancing bridal party's appearance and contributing to event's success.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Sanitized makeup tools to avoid spread of infection.
- Demonstrated and explained use of different beauty products to educate customers.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Developed efficient workflows for makeup application processes, improving client satisfaction ratings significantly.
2nd Assistant Manager
NATIONAL PHARMACIES
Adelaide, SA
01.2009 - 12.2016
- Operated cleaning equipment and tools to maintain cleanliness of assigned areas.
- Adhered to safety protocols while performing cleaning tasks in various environments.
- Collaborated with team members to ensure efficient workflow and coverage of all designated areas.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Managed daily pharmacy operations, ensuring compliance with regulations and standards.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Led team training initiatives, enhancing staff knowledge of pharmaceutical products and services.
- Implemented process improvements to increase efficiency in prescription fulfillment workflows.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Education
High School Diploma -
Thomas More College
Adelaide Skills
- Customer service
- Efficient cleaning techniques
- Problem-solving
- Reliability and punctuality
- Team collaboration
- Attention to detail
- Health and safety compliance
- Professional appearance
Certification
BASELINE SECURITY CLEARANCE
References
1. SARAH COLLINS 0431 618 193 - Team manager for KILLARA SERVICES.
2. TRACEY WILLIAMSON 0403 248 526 - cleaner for defence Hampstead barracks
3. RACHEL DIX 0420 352 264 - Personal Reference
Timeline
CLEANER
KILLARA SERVICES
09.2025 - 02.2026
CLEANER
SOUTHERN CROSS CLEANING
03.2021 - 2025
Call Center Representative
AGL
05.2017 - 01.2020
Counter Manager
Napoleon Perdis Cosmetics
12.2016 - 09.2017
2nd Assistant Manager
NATIONAL PHARMACIES
01.2009 - 12.2016
High School Diploma -
Thomas More College