Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Dudley

Booral,NSW

Summary

Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations and ready to help the team reach company goals.

Overview

23
23
years of professional experience

Work History

Learning & Development Consultant

Fraser Coast Regional Council
07.2019 - 10.2022
  • Led small group sessions to help supervisors and managers review and practice concepts delivered to help them better lead their teams.
  • Supported employees learning needs and training including mandatory WHS requirements and individualized guidance to promote personal growth.
  • Assessed employees needs to determine appropriate level of required support and career growth.
  • Supported employees in the use of technology to enhance their learning.
  • Developed a mandatory managers training program for all council managers and executive team.
  • Created an online training platform for employees to nominate soft skills training based on their needs.
  • Developed a 6 month training program booklet for staff to identify all available training.

Water Reuse Superintendent & Environmental Officer

Wide Bay Water Corporation
12.2006 - 07.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.

Online TAFE Trainer

WBWC & TAFE QLD
02.2009 - 10.2010
  • Marked online assessments completed by students assigned to me for Certificate II and Certificate III in water and wastewater operations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.

Retail Assistant, Receptionist & Manager Rolls

Various Companies
07.1999 - 11.2005
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked with loss prevention in monitoring shopper behavior.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Role Titles: Bakery/ cafe Manager, Bar Attendant, Hospitality Receptionist, Accomodation Services, Butcher Retail Assistant, IGA Retail Shop Assistant, Takeaway Shop Assistant, Fisheries Scallop Grader, Sanity Music Manager.

Education

BA - Marine Resourses

Australian Maritime College
Tasmania & Hervey Bay
03.2006

No Degree - Certificate IV in Training And Assessment

TAFE, Queensland
Hervey Bay, QLD
07.2010

Skills

  • Project Oversight
  • Customer service skills
  • Presentation Development
  • Curriculum Development
  • Project Management
  • Learning and Development
  • New Hire Orientation
  • Emotional Intelligence
  • Employee Performance Reviews
  • Conducting Orientations
  • Company Policy Compliance
  • PowerPoint Presentations
  • Online Training
  • Business Performance Improvement
  • Video Conferencing
  • Continuous Improvement
  • Training Planning
  • Learning Assessments
  • Content Writing
  • Strong Verbal and Written Communication
  • Facilitate Group Discussions
  • Standard Operating Procedures Proficient
  • Behaviour Intervention
  • Distance Learning Coordination
  • Emergency Readiness
  • Training Manuals and Materials
  • Live Sessions
  • Improve Job Skills

Timeline

Learning & Development Consultant

Fraser Coast Regional Council
07.2019 - 10.2022

Online TAFE Trainer

WBWC & TAFE QLD
02.2009 - 10.2010

Water Reuse Superintendent & Environmental Officer

Wide Bay Water Corporation
12.2006 - 07.2019

Retail Assistant, Receptionist & Manager Rolls

Various Companies
07.1999 - 11.2005

BA - Marine Resourses

Australian Maritime College

No Degree - Certificate IV in Training And Assessment

TAFE, Queensland

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