Rebecca Durusovska

• Overall profitability of each event/ contract, gain a detailed knowledge and brief.

• Ensure all administrative tasks and reporting is completed. This includes but not limited to timesheets, incident reports, post event reports reports and financial management reporting.

• Providing direction, leading and managing the cleaning activities for the events in line with Clean Vibes values

• Ensuring that the contractual obligations are understood ensuring client all KPIs are being met.

• Undertaking regular operational reviews and continuously improving the presentation of the venue / events through improving processes and systems, the use of supplies and equipment and the productivity of staff.

• Maintaining adequate provisions of the required event supplies and consumables and ensuring that these supplies and consumables are properly and safely organised, stored and requisitioned.

• Undertaking risk and safety audits and ensuring that Clean Vibes safety and accident reporting requirements are adhered to.

• Ensuring the ongoing performance, development and training needs of all staff are effectively managed and provided.

• Working with the BD team to prepare and distribute quotes and tenders for existing and new business within or outside of your regions as required.

• Communicating regularly with the event or venue management team to ensure that they remain fully informed of all significant operating issues and that the activities between Clean Vibes and all other groups at the events are well coordinated.

• Preparing and submitting event management reports i.e. waste management reports & plans.

• Ensuring timesheet records are prepared and recorded to enable Clean Vibes to pay its employees correctly and on time.

• Ensure senior management are kept fully informed of any incidents or major issues.

• Ensured compliance with company policies, safety regulations, and industry best practices.
• Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
• Coached, developed and trained current team members to reach business metrics.
• Analyzed operational data to identify areas for improvement and implement necessary changes.
• Improved customer satisfaction rates with proactive communication
• Implemented preventative maintenance schedules to minimize downtime caused by equipment failures or breakdowns in the depot.
• Ensured compliance with safety regulations, conducting regular inspections and addressing potential hazards promptly.
• Conducted regular staff meetings (Toolbox talks) to provide updates, share information, gather feedback, and promote effective communication among team members.

Consultant Coordination

• Assist on-board new medical and allied health consultants, and others as required through recruitment process as requested
• Liaise with all medical and allied health consultants, and others as required to obtain available assessment dates
• Communicate all operational and general company updates to consultants

Assessment & Reports

• Receive referral requests
• Manage all paperwork; referrer, consultant and injured party
• Allocate assessments
• Coordinate all assessment logistics
• Manage report finalisation and delivery process

Customer Relations – Current Business

• Maintain all current business contacts are up to date in CRM
• Maintain cordial, productive relations with all referrers, consultants and injured party clients ∙ Maintain Prudence Consulting Directors informed of customer relations issues

Customer Relations – New Business

• Receive new business enquiries
• Refer new business enquiries to BDM
• Assist with development of marketing collateral as requested from time to time

Quality Assurance

• Support Principal medical and allied health Consultants in maintenance of all reporting templates ∙ Coordinate professional development; dates, venue, agenda & content, attendance & catering

Reporting

• Quarterly consultant availability and productivity report to Directors
• Quarterly referrer consolidated referrer report
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

• Served as the primary point of contact for assigned clients, coordinating all aspects of their relationship with the company from initial inquiries through to report completion.
• Conducted regular follow-ups with clients after issue resolution to ensure ongoing satisfaction and identify areas for improvement or additional support.
• Built strong relationships with clients through regular communication and excellent customer service.
• Enhanced company reputation by consistently delivering high-quality solutions tailored to client needs.