Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

REBECCA DYKE-THOMAS

Ambarvale,Australia

Summary

Motivated professional with extensive experience in customer service. Proven ability to manage multiple tasks efficiently while maintaining strong organizational skills. Demonstrates professionalism and composure under pressure, ensuring dedicated follow-through on all responsibilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Doric Products
08.2022 - 05.2025
  • Facilitated customer service by answering inbound calls, emails, and online inquiries.
  • Analyzed and escalated complaints to designated departments for prompt resolution.
  • Prepared quotations and processed customer orders accurately using company order entry system.
  • Monitored open sales orders proactively to minimize delays and ensure timely delivery.
  • Assisted customers with product selection, billing, returns, exchanges, and technical support.
  • Managed returns process, issuing credit notes and refunds as necessary.
  • Updated databases with new and modified customer information.
  • Provided guidance to colleagues to foster a collaborative work environment.

Customer Service Representative

De'Longhi Group
12.2021 - 06.2022
  • Managed inbound calls, emails, and website inquiries to enhance customer service effectiveness.
  • Provided comprehensive support across pre-sales, sales, after-sales for De'Longhi, Kenwood, and Braun products.
  • Acquired in-depth knowledge of product operations and maintenance for effective troubleshooting and warranty processing.
  • Maintained customer communication regarding issue resolution status and provided estimated timelines.
  • Educated customers on promotional pricing opportunities and product offerings to drive sales engagement.
  • Processed replacement and warranty spare part orders using SAP for efficient order management.
  • Documented all customer interactions in CRM database, ensuring accurate records of inquiries and actions taken.

Warehouse Packer

Kong's (Aust) Pty Ltd
07.2020 - 11.2021
  • Ensured items met quality standards prior to packing and shipment.
  • Selected replacement products for broken or faulty items efficiently.
  • Utilized pallet jacks for moving stacked pallets across warehouse locations.
  • Packed products securely in boxes to prevent damage during transport.
  • Organized stacking of large products and cartons on pallets.
  • Maintained clean and organized work areas to enhance productivity and safety.
  • Contributed extra hours during peak periods to meet critical deadlines.

Customer Experience Representative

Faults / Sydney Water
02.2019 - 12.2019
  • Managed high-volume customer calls, showcasing strong communication skills and adaptability.
  • Identified customer issues and scheduled jobs based on specific needs.
  • Escalated complex issues to relevant departments for detailed investigation.
  • Achieved call-time and quality standards by adhering to company policies.
  • Documented all customer interactions in CRM to maintain accurate inquiry and resolution records.

Community Manager / Administrator

Regus
06.2016 - 02.2019
  • Served as primary contact for over 70 companies, addressing inquiries for in-house and virtual office clients.
  • Established and managed client accounts to ensure satisfaction and retention.
  • Maintained cleanliness and organization of meeting rooms, day offices, and common areas.
  • Resolved account-related queries promptly, investigating discrepancies when necessary.
  • Processed payments efficiently, issuing credits and refunds while enforcing collections policies.
  • Trained new staff members, overseeing development and progress within the organization.
  • Executed various administrative tasks to support operational efficiency.

Sales Assistant

Bakers Delight
02.2010 - 09.2018
  • Delivered prompt, courteous assistance to customers in-person and via telephone.
  • Executed accurate cash register transactions and managed end-of-day banking activities.
  • Trained new hires on product knowledge and operational best practices.
  • Arranged merchandise with effective signage and displays to enhance sales.
  • Informed customers about current promotions and discounts to drive engagement.
  • Conducted daily floats and reconciled cash effectively.

Dental Assistant

The Dental Practice
06.2014 - 07.2015
  • Reviewed patient records and health history for accurate assessments and treatment planning.
  • Assisted dentists and hygienists in routine and advanced procedures through effective preparation.
  • Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care protocols.
  • Created dental impressions for diagnostics, models, and fabrication of crowns and bridges.
  • Prepared bitewing and panoramic radiological images to identify cavities and problem areas.
  • Sanitized dental tools, equipment, and treatment rooms while restocking supplies for efficiency.

Education

School Certificate -

Ingleburn High School
Ingleburn
01.2010

Skills

  • Customer service and support
  • Adaptability and quick learning
  • Pressure management
  • Deadline adherence
  • Attention to detail
  • Product expertise
  • Complaint resolution
  • Multitasking and prioritization

Certification

Certificate III in Retail - 2011

Timeline

Customer Service Representative

Doric Products
08.2022 - 05.2025

Customer Service Representative

De'Longhi Group
12.2021 - 06.2022

Warehouse Packer

Kong's (Aust) Pty Ltd
07.2020 - 11.2021

Customer Experience Representative

Faults / Sydney Water
02.2019 - 12.2019

Community Manager / Administrator

Regus
06.2016 - 02.2019

Dental Assistant

The Dental Practice
06.2014 - 07.2015

Sales Assistant

Bakers Delight
02.2010 - 09.2018

School Certificate -

Ingleburn High School

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REBECCA DYKE-THOMAS