Rebecca Esmonde
Brabham,WA
Summary
Dedicated and results-driven professional with 5 years of experience in customer service and team leadership roles. Thriving in fast-paced environments, constantly striving for customer satisfaction and team performance. Demonstrated ability to build strong client relationships, lead diverse teams, and implement strategies that enhance service quality.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Pandora Jewellery
09.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Live In Cook & Farm Hand
Panizza Farming Co.
02.2024 - 06.2024
- Planned and executed weekly menus, ensuring variety and nutritional balance
- Sourced high-quality, fresh ingredients from local markets and specialty stores
- Maintained a clean and organized kitchen, adhering to all health and safety regulations and providing meal prep and storage solutions for easy access throughout the week
- Managed kitchen inventory and budgeting, reducing food waste by 15%
Retail Sales Assistant
Cotton On Group
10.2023 - 12.2023
- Processed cash and card transactions efficiently, balancing the cash register with 100% accuracy at the end of each shift
- Strived to constantly improve in reaching daily targets and KPI's while on shift
- Maintained a well-organized and visually appealing sales floor by replenishing stock, arranging displays, and ensuring products were clean and properly labeled
- Provided feedback to management on customer preferences and product trends, contributing to more targeted marketing efforts
Customer Service Agent
Bank Of Ireland
01.2022 - 08.2023
- Conducted KYC (Know Your Customer) processes to verify client identities and prevent fraud, enhancing security and compliance efforts
- Educated customer's on online and mobile banking platforms, guiding them through setup and usage to improve user adoption and convenience
- Collaborated with team members and other departments to resolve complex issues and provide comprehensive solutions to customer's
- Maintained detailed records of customer interactions and transactions, updating account information and ensuring data integrity
- Assisted customer's with complex banking transactions, including wire transfers, account reconciliations, and loan applications, ensuring accuracy and compliance with banking regulations
ISS Cleaning Supervisor
Grifols Pharmaceutical Factory
10.2019 - 01.2022
- Developed and implemented cleaning schedules and procedures, optimizing team efficiency and maintaining consistent cleanliness levels
- Trained new employees on proper cleaning techniques, use of equipment, and safety protocols, resulting in improved team performance and reduced turnover
- Managed inventory of cleaning supplies and equipment, ordering new stock as needed and maintaining a budget
- Resolved customer complaints and addressed concerns promptly, maintaining a high level of client satisfaction
- Supervised a team of nine cleaning staff, ensuring high standards of cleanliness and hygiene in all areas of the facility
Education
Higher National Diploma -
Fashion Design Academy Ireland
01-2026
Leaving Certificate
St Marks CS
Dublin, Ireland 06-2019
Skills
- Stock management
- Point of sale operation
- Visual Merchandising
- Customer Service
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Organization
- Team Leadership
- Teamwork and Collaboration
- Computer Proficiency and Microsoft Office
- Conflict Resolution
- Decision-Making
Additional Information
- I always look for ways to improve my work ethic and providing a positive experience for Customers which resulted in being awarded a 'Gem Award' with ISS for going the extra mile in the workplace.
- I like to bring my creative and artsy side to light and previously joined as backstage crew and created set design pieces for a live production of 'Aladdin'.
- I enjoyed volunteering during my free time back in Ireland especially within Mental Health organisations and Animal Welfare. I look forward to involving that to my life here in Australia.
Timeline
Sales Assistant
Pandora Jewellery
09.2024 - Current
Live In Cook & Farm Hand
Panizza Farming Co.
02.2024 - 06.2024
Retail Sales Assistant
Cotton On Group
10.2023 - 12.2023
Customer Service Agent
Bank Of Ireland
01.2022 - 08.2023
ISS Cleaning Supervisor
Grifols Pharmaceutical Factory
10.2019 - 01.2022
Higher National Diploma -
Fashion Design Academy Ireland
Leaving Certificate
St Marks CS
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