Rebecca Farrell
Cressy,Tasmania
Summary
My name is Rebecca, I am 31 years of age and have a great passion for providing excellent customer service, as you can see, I have been working within the customer service industry on and off throughout my working career, I find this type of work incredibly rewarding as I am a very empathetic and compassionate person with a drive for customer experience and care. I possess the ability to work both self-reliantly and as part of a team and am a firm believer in helping each other to achieve the best result. I have excellent communication skills both verbal and written. I am well presented and come to work every day enthusiastic and eager to learn.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Homecare worker
KinCare
12.2024 - Current
- Domestic Assistance
- Social Support
- Daily tasks inside the home
- Mobility assistance and transfers
- First aid and CPR certification
- Patience, compassion and empathy
- Reporting risks, hazards and incidents
- Travel and time manage services
- Provided companionship and emotional support to elderly clients.
- Performed light housekeeping tasks such as laundry, vacuuming and dusting.
- Prepared meals according to dietary guidelines and client preferences.
- Accompanied clients on errands and medical appointments.
- Maintained accurate records regarding services provided, changes in client condition or family concerns.
- Monitored vital signs and reported any changes in health status to supervisor.
- Facilitated meaningful conversations between the client and their family members.
Van Diemans Land Creamery
02.2023 - 12.2024
- Supervised a team of juniors, delegated tasks, organized breaks and guided team members through the day
- Daily cash register operations, till counts and worked with square POS
- Served customers to a high standard and learned ice cream knowledge to be able to answer questions and educate customers
- Made high-end coffee and served food and beverages
- Opened and closed the cafe
- Daily cleaning of the café
- Communicated effectively to the production and dispatch team in order to have a smooth run of day-to-day tasks
- Built rapport with representatives from other businesses.
Traffic Controller and Team Leader
Australian Traffic Control
08.2022 - 02.2023
- Perform all tasks associated with traffic management for works and events
- Load and unload vehicles with signage and equipment
- Report on site hazards and near misses
- Control traffic, pedestrians, and cyclists to protect maintenance workers, crews, and members of the public
- Time management to pick up vehicles and employees to arrive at the job site on time
- Correct and clear radio protocol
- Signing onto JSEA's prior to work commencing
- Liaising with contractors and clients.
Front of House Waitress
Mad Apple Cafe
05.2022 - 08.2022
- Table service, greeting and seating customers
- Taking and remembering orders for food and beverages
- Running meals from the pass
- Communicating with chefs and team members to ensure smooth service
- Pouring high standard coffees and serving and assembling cakes
- POS system and cash handling
- Working in a fast and efficient environment in a team and independently
- Pouring and serving cocktails and local wine and beers
- Product knowledge
- Dealing with and diffusing customer complaints
- Opening and closing the café.
Skin Consultant and Laser Therapist and Trainer
Laser Clinics Australia
01.2022 - 05.2022
- Advanced Laser treatments including hair removal, vascular, pigment, skin tightening and flushing
- Skin treatments including microdermabrasion's, cosmetic grade peels, LED light therapy, Kleresca and skin needling
- Product knowledge in Skinstitut
- Training staff members in skin and laser
- Cash Handling
- Skin care recommendations
- Working with KPIs and Targets
- Responsible for opening and closing of the Clinic
- Greeting and meeting clients
- Banking
- Dealing with complaints and conflict resolution.
Paradiso Skin and Beauty Studio
01.2021 - 01.2022
- Waxing using both strip and hard wax
- Spray tanning, setting up and cleaning spray gun
- Deluxe facials using the la Clinica range
- Product knowledge and in-clinic training with Dermalogica
- Body Massaging (remedial, lymphatic, relaxation, and deep tissue)
- Electrolysis
- Lash lifting
- Eyebrow tidying, tinting, shaping, and waxing
- Painting and removing gel and SNS nails
- Manicure and deluxe pedicure
- Sterilizing tools
- Giving skin care recommendations
- Cleaning the salon
- Booking appointments
- Working efficiently within a time frame
- Cash handling
- Opening and locking up the salon.
Skin Consultant and Laser Therapist and Trainer
Laser Clinics Australia
09.2019 - 01.2020
- Advanced Laser treatments including hair removal, vascular, pigment, skin tightening and flushing
- Skin treatments including microdermabrasion's, cosmetic grade peels, LED light therapy, Kleresca and skin needling
- Product knowledge in Skinstitut
- Training staff members in skin and laser
- Cash Handling
- Skin care recommendations
- Working with KPIs and Targets
- Responsible for opening and closing of the Clinic
- Greeting and meeting clients
- Banking.
Supervisor
Launceston Golf Club
01.2018 - 09.2019
- Serving alcoholic and non-alcoholic beverages
- Barista duties
- Cash handling and balancing the till
- Opening and closing the clubhouse
- Staff rostering
- Interviewing and hiring and training staff
- Function coordinating
- Set up and pack down of function area for weddings, birthdays, wakes, etc
- Stock control, ordering products, and stock taking
- Following RSA standards
- Restock and replenish bar inventory and supplies
- Assess customers' needs and preferences
- Knowing regular customer drinks and preferences
- Cleaning the bar to a high standard.
Paradiso Skin and Beauty Studio
10.2017 - 01.2018
- Waxing using both strip and hard wax
- Spray tanning, setting up and cleaning spray gun
- Deluxe facials using the la Clinica range
- Body Massaging (remedial, lymphatic, relaxation, and deep tissue)
- Lash extensions
- Eyebrow tidying, tinting, shaping, and waxing
- Painting and removing gel nails
- Manicure and deluxe pedicure
- Sterilizing tools
- Giving skin care recommendations
- Cleaning the salon
- Booking appointments
- Working efficiently within a time frame
- Cash handling
- Opening and locking up the salon.
Slipway Hotel
02.2017 - 01.2018
- Serving alcoholic and non-alcoholic beverages
- TAB
- Keno
- Gaming machine payouts, cleaning, counting, and refills
- Cleaning the bar to a high standard
- Cash handling via a POS system
- Preparing food ready for service
- Dishwashing and polishing of cutlery.
Lonsdale Golf Club
07.2015 - 02.2017
- Serving coffees to a high standard
- Serving alcoholic and non-alcoholic beverages
- Clearing and wiping tables
- Cash handling via POS system
- General cleaning
- Locking up the premises
- End of day till report.
Barwon Club
09.2015 - 12.2015
- Preparing and serving alcoholic and non-alcoholic beverages
- Experimenting with cocktails, shots, etc
- Cash handling via POS system
- Cleaning of the bar and restaurant
- Practicing RSA
- Bartending loud events and gigs.
Fulltime Bar Manager
Launceston Golf Club
05.2014 - 07.2015
- Preparing and serving alcoholic and non-alcoholic beverages
- Creating and experimenting with cocktails
- Cash handling via POS
- Creating and editing products via POS
- Cleaning and maintenance duties
- Customer service
- Ordering and maintenance of stock levels including stocktake
- Management, employment, and training of staff
- Organization of events such as functions, weddings, birthdays, etc
- Experience and knowledge of various white and red wines
- Practicing of RSA.
Front of House and Gaming Attendant
Cock n' Bull Bar and Restaurant
02.2013 - 05.2014
- Preparing and serving hot drinks, alcoholic and non-alcoholic beverages
- Food handling
- Cash handling
- Manual calculation of bills and change
- Cleaning and maintenance duties
- Customer Service
- Maintenance of gaming machines
- Table Service.
Barista and Front of House
Exeter Café In The City
12.2013 - 02.2014
- Making and delivering hot drinks, alcoholic and non-alcoholic beverages
- Use of coffee machine
- Service of high standard coffee
- Food handling and preparation
- Cash handling via POS system
- Cleaning and maintenance duties
- Customer service
- Opening and closing of business.
Waitress Front of House Supervisor
Deloraine Hotel
04.2013 - 12.2013
- Maître D'
- Work Based Traineeship - Certificate II in Hospitality
- Work Based Traineeship - Certificate III in Hospitality
- RSG - RSG (Seniors Writer)
- Preparing and serving alcoholic and non-alcoholic beverages
- Wine and Food Knowledge
- Table Service
- Service of high standard coffee
- Cash handling, POS system
- Cleaning duties
- Organizing functions
- Ordering stock
- Training staff
- Employees rosters
- Bar duties
- Customer service
- Gaming
- Opening and closing procedures.
Waitress and Kitchen hand
Empire Hotel
01.2006 - 01.2009
- Customer service
- Food preparation
- Cash handling
- Operating kitchen equipment in accordance with OH&S standards
- General cleaning.
Education
Diploma of Beauty Therapy -
Wollongbar Tafe
Traineeship for a Certificate II & III in Hospitality -
Deloraine High School
Currently undertaking certificate 3 in Health Assistance Services -
Foundation education
Skills
- Cash Register Operations
- Training Employees
- Hospitality Management
- Cash Drawer Reconciliation
- Check in and Checkout Procedures
- Food and Beverage Service
- Time Management
- Barista knowledge
- Food and beverage
- Exceptional customer service
- Client safety and first aid
- Patient transportation
- Patient Care
- Client documentation
Certification
- First and cardiopulmonary resuscitation certified
- Certificate ll and lll in Hospitality
- Laser safety license
- Full and restricted drivers license
- Diploma of Beauty Therapy
Timeline
Homecare worker
KinCare
12.2024 - Current
Van Diemans Land Creamery
02.2023 - 12.2024
Traffic Controller and Team Leader
Australian Traffic Control
08.2022 - 02.2023
Front of House Waitress
Mad Apple Cafe
05.2022 - 08.2022
Skin Consultant and Laser Therapist and Trainer
Laser Clinics Australia
01.2022 - 05.2022
Paradiso Skin and Beauty Studio
01.2021 - 01.2022
Skin Consultant and Laser Therapist and Trainer
Laser Clinics Australia
09.2019 - 01.2020
Supervisor
Launceston Golf Club
01.2018 - 09.2019
Paradiso Skin and Beauty Studio
10.2017 - 01.2018
Slipway Hotel
02.2017 - 01.2018
Barwon Club
09.2015 - 12.2015
Lonsdale Golf Club
07.2015 - 02.2017
Fulltime Bar Manager
Launceston Golf Club
05.2014 - 07.2015
Barista and Front of House
Exeter Café In The City
12.2013 - 02.2014
Waitress Front of House Supervisor
Deloraine Hotel
04.2013 - 12.2013
Front of House and Gaming Attendant
Cock n' Bull Bar and Restaurant
02.2013 - 05.2014
Waitress and Kitchen hand
Empire Hotel
01.2006 - 01.2009
Diploma of Beauty Therapy -
Wollongbar Tafe
Traineeship for a Certificate II & III in Hospitality -
Deloraine High School
Currently undertaking certificate 3 in Health Assistance Services -
Foundation education
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