Rebecca Foley
Sydney,NSW
Summary
Caring, hard-working and detail-oriented employee with exceptional customer service, multitasking, and time management abilities. Expertise in data entry accuracy, problem-solving, and fostering collaboration among healthcare teams to enhance patient experiences. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Clinic Coordinator
Sydney Ultrasound for Women
09.2014 - Current
- Support and mentor reception and administration team to deliver exceptional patient care and work collaboratively with doctors and nurses.
- Oversee daily clinic operations including rosters, consult room allocations and stock management.
- Manage medicare claims, billing and monitor Net promotor score (NPS) to support clinic performance.
- Act as a key point of contact for patient enquiries and ensure a seamless journey from booking through to follow-up.
- Maintain a safe, clean and welcoming environment
Prenatal Coordinator/Blood Collector
Sydney Ultrasound for Women
04.2025 - 05.2026
- Consult with patients prior to undertaking Nuchal Translucency and Non-Invasive Prenatal Testing
- Delivered comprehensive care and support to patients throughout prenatal processes
- Clarified prenatal screening and ultrasound procedures to patients, ensuring understanding and comfort
- Provide phlebotomy services and follow established protocols
- Ensure accurate documentation is collected and maintained in patient data/records
- Guided patients to suitable services.
- Facilitated effective communication among genetic counselling team members, improving collaboration and patient service
Receptionist/Reception Supervisor
Dee Why RSL
08.2011 - 09.2014
- Greeted and welcomed visitors, creating a positive first impression of the club.
- Managed incoming calls and directed them to appropriate departments promptly.
- Handled inquiries about services, ensuring visitors received accurate information about club amenities.
- Processed membership registrations and updated member information accurately.
- Maintained cleanliness and organization of reception area, contributing to a welcoming environment.
- Maintained responsible alcohol service to promote guest safety.
Child Care Traineeship/Toddler Room Leader
Collaroy Plateau Children's Centre
Sydney, NSW
07.2009 - 07.2011
- Coordinated daily activities to ensure a safe learning environment.
- Monitored children's health, safety, and well-being to ensure a secure environment.
- Fostered a safe and nurturing environment for children in care.
- Observed child behavior to assess their needs and plan activities accordingly.
- Organized and implemented age-appropriate activities to enhance children's physical, emotional, social, and intellectual development.
- Developed age-appropriate learning materials for diverse needs.
- Regularly communicated with parents to update on children's progress and address concerns.
Education
Certificate - Venepuncture
Sr Lyn Leahy Venepuncture
03-2025
Dilpoma - Counselling
Australian College of Applied Psychology
05-2014
Certificate 3 - Children's Services
ECTARC
07-2010
Certificate - First Aid
St John's Ambulance
04-2009
Skills
- Multi-tasking, organisation and time-management skills
- High attention to detail
- Accuracy in data entry and maintaining patient records
- Exceptional interpersonal and communication skills and inclusivity
- Ensuring best practice and best patient experience
- Exceptional computer and IT skills
- Problem solving
- Collaborating with colleagues to ensure a smooth workflow
- Rostering
- Maintaining clinical stock and medical supplies
- Maintaining a clean, safe and welcoming environment
- Phlebotomy services
Timeline
Prenatal Coordinator/Blood Collector
Sydney Ultrasound for Women
04.2025 - 05.2026
Clinic Coordinator
Sydney Ultrasound for Women
09.2014 - Current
Receptionist/Reception Supervisor
Dee Why RSL
08.2011 - 09.2014
Child Care Traineeship/Toddler Room Leader
Collaroy Plateau Children's Centre
07.2009 - 07.2011
Certificate - Venepuncture
Sr Lyn Leahy Venepuncture
Dilpoma - Counselling
Australian College of Applied Psychology
Certificate 3 - Children's Services
ECTARC
Certificate - First Aid
St John's Ambulance