Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
StoreManager
Rebecca Forsyth

Rebecca Forsyth

Maroochydore,Qld

Summary

Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale.

Overview

17
17
years of professional experience

Work History

Owner of my own cleaning company

Self employed cleaner
01.2022 - Current
  • Organizing/scheduling clients
  • Customer service
  • Invoices
  • Ensuring customer satisfaction
  • Bed making
  • Glass cleaning (pool and windows)
  • Vacuum and mopping
  • Kitchens (dishes, cupboards)
  • House organizing (kitchens, pantries, wardrobes etc.)

Team leader

Sunshine Coast Cleaner
01.2021 - 01.2022
  • Training new employees in the producers/standards, builders cleans, bond cleans, commercial cleaning, domestic cleaning and pre-sale cleans
  • Quoting jobs
  • Quality control
  • Assisting in the daily schedule.

Deli manager/ Store member

COLES
01.2015 - 01.2021
  • Customer service, Cash handling, Cashier/ EFTPOS, Budgeting, Working in a fast-paced team environment, Loss prevention, Visual merchandising, Stock control/flow, Meeting KPI/UPT targets, Customer service, Greeting and encouraging customers, Attending staff and customers needs, Being cleanly, Being cooperative, Helping other staff, Ensuring workplace health and safety, Restocking

Merchandiser

WOOLWORTHS
08.2011 - 02.2015
  • Worked directly with Assistant Store Manager and department manager to achieve a decrease in Product shrinkage within the store
  • Ensure all stock counts, expiry dates and waste data is entered into the computer system
  • Daily, weekly and monthly clearance sales to shrinkage is achieved under store allowance
  • Ran markdown reports, managed store replenishment and analyzed buying reports
  • Created visual Marketing and styled window displays
  • Assembled promotional displays, including quarter and full-size point of purchase displays
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays
  • Rotated manufacturer products as needed
  • Loaded and unloaded merchandise using a ladder and pallet jack
  • Answered customer questions regarding store merchandise, department information and pricing.

MANAGER/ TEAM MEMBER

MCDONALDS
03.2007 - 07.2011
  • Conferred with store managers to obtain information about customer needs and preferences
  • Completed stock orders and managed inventory levels
  • Led merchandise selection, pricing, planning and marketing
  • Created visual marketing and styled window displays
  • Trained, coached and mentored staff to ensure smooth adoption of new program
  • Promoted from Team Leader to Assistant Manager within 4 months
  • Interviewed job candidates and made staffing decisions
  • Counted cash drawers and made bank deposits
  • Assigned employees to specific duties to best meet the needs of the store
  • Reordered inventory when it dropped below predetermined levels
  • Examined merchandise to verify that it was correctly priced and displayed
  • Scheduled and led weekly store meetings for all employees
  • Generated repeat business through exceptional customer service
  • Conducted store inventories once per quarter
  • Managed staff of 20 sales associates, 6 team leaders and 2 assistant managers.

Education

BASIC AND ADVANCED BARISTA COURSES -

MOOLOOLABA TAFE

DUAL DIPLOMA OF EVENTS, TRAVEL AND TOURISM -

MARTIN COLLAGE BRISBANE

CERT III TO IV -

SUNSHINE COAST INSTITUTE OF TAFE MAROOCHYDORE
01.2006

Skills

  • SELF-MOTIVATED
  • STRONG VERBAL COMMUNICATION
  • CONFLICT RESOLUTION
  • ACTIVE LISTENING SKILLS
  • EXTREMELY ORGANIZED
  • CREATIVE SPIRIT
  • RELIABLE & PROFESSIONAL
  • CREDIT CARD TRANSACTIONS
  • ORGANISED
  • FAST LEARNER
  • RELIABLE AND PUNCTUAL
  • PLANOGRAM DESIGN
  • COMPUTER LITERATE
  • STOCKING
  • BUDGETING AND FINANCE
  • Relationship Building
  • Small business operations
  • Customer Relations
  • Verbal and written communication
  • Client Service
  • Staff Management
  • Team Oversight
  • Staff hiring
  • Business Administration
  • Negotiation
  • Attention to Detail
  • Customer Service
  • Driven and Determined
  • Work Planning and Prioritization
  • Team Collaboration and Leadership
  • Employee Training
  • Quality Assurance
  • Cost Control and Budgeting
  • Task Delegation
  • Decision-Making
  • Teamwork and Collaboration
  • Team Leadership
  • Scheduling
  • Inventory Control
  • Inventory Tracking and Management
  • Schedule Management

Personal Information

Date of Birth: 04/23/1990

References

  • Jeanelle Patrick, long term friend/ client, 0404 431 138
  • Cheryl Williams, 0478 038 456
  • Freya Blackman, Client, 0426 265 900
  • Patrick Kenniwell, 0413 079 084

Timeline

Owner of my own cleaning company

Self employed cleaner
01.2022 - Current

Team leader

Sunshine Coast Cleaner
01.2021 - 01.2022

Deli manager/ Store member

COLES
01.2015 - 01.2021

Merchandiser

WOOLWORTHS
08.2011 - 02.2015

MANAGER/ TEAM MEMBER

MCDONALDS
03.2007 - 07.2011

BASIC AND ADVANCED BARISTA COURSES -

MOOLOOLABA TAFE

DUAL DIPLOMA OF EVENTS, TRAVEL AND TOURISM -

MARTIN COLLAGE BRISBANE

CERT III TO IV -

SUNSHINE COAST INSTITUTE OF TAFE MAROOCHYDORE

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Rebecca Forsyth