Rebecca Frampton
Melbourne,VIC
Summary
Proven Operations Project Lead and Business Operations Consultant at McDonald's Australia, adept in stakeholder management and innovation skills. Excelled in enhancing operations efficiency and developing talent pipelines, demonstrating a collaborative mindset and exceptional project management capabilities. Achieved significant milestones through effective communication and strategic planning.
Overview
9
9
years of professional experience
Work History
Operations Project Lead
McDonald's Australia
Melbourne , Victoria
08.2021 - Current
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Developed comprehensive project plans outlining scope, schedule, and resource allocation.
- Facilitated communication among cross-functional teams in order to achieve deliverables on time.
- Analyzed customer requirements in order to develop solutions that meet our needs.
Business Operations Consultant
McDonald's Australia
Melbourne , Victoria
02.2016 - 08.2021
- Monitored KPIs regularly in order to measure progress towards goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Increased operations efficiency through execution of improvement processes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Coached leadership teams on effective decision-making techniques, problem solving skills, team building activities.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Coached and developed successful people development plans, with clear succession planning in place, to ensure talent pipelines.
Education
Advanced Diploma in Retail Operations - Retail Management
Charlie Bell School of Management
Sydney, NSW05-2008
High School Diploma -
Cranbourne Secondary College
Cranbourne, VIC10-2001
Skills
- Client communications
- Gathering requirements
- Innovation skills
- Scope management
- Effective project management
- Milestone management
- Customer focus
- Stakeholder management
- Cost control
- Organization skills
- Multi-tasking skills
- Collaborative mindset
- Software development
Affiliations
- Being a Mum
- Netball Player, Local Community Club
- Dedicated to the art of cooking and food appreciation
- Passion for cultural exploration and travel
Accomplishments
- Move the needle award - recognized for going above and beyond in my consultant role for managing the balance of profitability in the restaurants and people succession planning
- People award - Assisting the corporate office as well as ensuring we have solid plans and talent building plans in place in Restaurants and with in the team.
- Restaurant manager of the year -2013
Timeline
Operations Project Lead
McDonald's Australia
08.2021 - Current
Business Operations Consultant
McDonald's Australia
02.2016 - 08.2021
Advanced Diploma in Retail Operations - Retail Management
Charlie Bell School of Management
High School Diploma -
Cranbourne Secondary College
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