REBECCA FRANCI

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Proved successful working within tight deadlines and a fast-paced environment.

I did a university internship at the local health authority in Bologna

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
• Followed exact recipes for mixing and preparing beverage and food items.

• Created various mixed drinks.
• Adept at utilizing coffee machines for beverage preparation.
• Used POS system to accurately enter orders and process payments.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Controlled line and crowd with quick, efficient service.