Rebecca Frost
Pacific Pines,QLD
Overview
10
10
years of professional experience
Work History
Cargo Operations North and Response - Assessment
Department of Agriculture, Fisheries and Forestry
Brisbane, QLD
10.2023 - Current
- Delivered timely, accurate biosecurity advice to stakeholders and team leaders.
- Facilitated on-the-job training and support for employees on biosecurity matters.
- Cultivated effective, collaborative relationships with stakeholders and team members.
- Contributed to departmental objectives and supported change management initiatives.
- Managed non-compliant goods, providing information to inform evidence-based decisions.
- Promoted compliance with WHS and Rehabilitation policies, reporting risks proactively.
- Provided technical and administrative support to staff for operational efficiency.
- Identified biosecurity risk trends, escalating issues to enhance intelligence targeting.
Sales Assistant 2IC
Luxotica Group, Oakley and Sunglass Hut
Biggera Waters, QLD
08.2019 - 10.2023
- Delivered exceptional customer experiences in high-volume, fast-paced environments.
- Exceeded weekly and monthly KPIs consistently.
- Managed store teams of up to 5 members effectively.
- Resolved customer queries, complaints, and concerns promptly.
- Oversaw stock ordering and control within Oakley online systems.
- Conducted cash reconciliation and managed data accurately.
Restaurant Manager
New York New York, Manhattan on Hope
Hoope Island, QLD
10.2015 - 04.2018
- Managed up to 30 staff, ensuring efficient kitchen and floor operations.
- Executed daily opening and closing procedures, including cash reconciliation for six point of sale systems.
- Supervised staff recruitment and rostering to optimize service delivery.
- Coordinated events such as weddings, Christmas parties, and Melbourne Cup lunches.
- Developed and implemented comprehensive staff training programs to enhance performance.
- Ensured responsible service of alcohol in compliance with regulations.
- Handled customer queries, complaints, and concerns to maintain satisfaction.
Education
Certificate II -
Barrier Reef College of TAFE
Hamilton Island09-2003
Skills
- Biosecurity compliance
- Risk assessment
- Stakeholder engagement
- Teamwork and collaboration
- Problem solving
- Computer literate and experienced in using electronic databases
- High level of communication and interpersonal skills
- Demonstrated leadership and mentoring skills
- Persistence, drive, and motivation to consistently exceed KPIs
Referee
Lisa Hampson
Team leader
0403 081 561
lisa.hampson@aff.gov.au
Timeline
Cargo Operations North and Response - Assessment
Department of Agriculture, Fisheries and Forestry
10.2023 - Current
Sales Assistant 2IC
Luxotica Group, Oakley and Sunglass Hut
08.2019 - 10.2023
Restaurant Manager
New York New York, Manhattan on Hope
10.2015 - 04.2018
Certificate II -
Barrier Reef College of TAFE
Similar Profiles
Willow BerryWillow Berry
APS 5 Public Affairs Officer at Department of Agriculture, Fisheries and ForestryAPS 5 Public Affairs Officer at Department of Agriculture, Fisheries and Forestry
Tamika TownsendTamika Townsend
Assistant Director at Department of Agriculture, Fisheries and ForestryAssistant Director at Department of Agriculture, Fisheries and Forestry
Lisa HampsonLisa Hampson
Acting Team Leader at Department of Agriculture, Fisheries and ForestryActing Team Leader at Department of Agriculture, Fisheries and Forestry
Michelle RobinsonMichelle Robinson
Foster/Kinship Carer at Child Safety and Disability ServicesFoster/Kinship Carer at Child Safety and Disability Services
Dakota RanieraDakota Raniera
Inflatable World Floor Staff at Inflatable WorldInflatable World Floor Staff at Inflatable World