Rebecca Frost
Pacific Pines,QLD
Overview
10
10
years of professional experience
Work History
Cargo Operations North and Response - Assessment
Department of Agriculture, Fisheries and Forestry
Brisbane, QLD
10.2023 - Current
- Delivered timely, accurate biosecurity advice to stakeholders and team leaders.
- Facilitated on-the-job training and support for employees on biosecurity matters.
- Cultivated effective, collaborative relationships with stakeholders and team members.
- Contributed to departmental objectives and supported change management initiatives.
- Managed non-compliant goods, providing information to inform evidence-based decisions.
- Promoted compliance with WHS and Rehabilitation policies, reporting risks proactively.
- Provided technical and administrative support to staff for operational efficiency.
- Identified biosecurity risk trends, escalating issues to enhance intelligence targeting.
Sales Assistant 2IC
Luxotica Group, Oakley and Sunglass Hut
Biggera Waters, QLD
08.2019 - 10.2023
- Delivered exceptional customer experiences in high-volume, fast-paced environments.
- Exceeded weekly and monthly KPIs consistently.
- Managed store teams of up to 5 members effectively.
- Resolved customer queries, complaints, and concerns promptly.
- Oversaw stock ordering and control within Oakley online systems.
- Conducted cash reconciliation and managed data accurately.
Restaurant Manager
New York New York, Manhattan on Hope
Hoope Island, QLD
10.2015 - 04.2018
- Managed up to 30 staff, ensuring efficient kitchen and floor operations.
- Executed daily opening and closing procedures, including cash reconciliation for six point of sale systems.
- Supervised staff recruitment and rostering to optimize service delivery.
- Coordinated events such as weddings, Christmas parties, and Melbourne Cup lunches.
- Developed and implemented comprehensive staff training programs to enhance performance.
- Ensured responsible service of alcohol in compliance with regulations.
- Handled customer queries, complaints, and concerns to maintain satisfaction.
Education
Certificate II -
Barrier Reef College of TAFE
Hamilton Island09-2003
Skills
- Biosecurity compliance
- Risk assessment
- Stakeholder engagement
- Teamwork and collaboration
- Problem solving
- Computer literate and experienced in using electronic databases
- High level of communication and interpersonal skills
- Demonstrated leadership and mentoring skills
- Persistence, drive, and motivation to consistently exceed KPIs
Referee
Lisa Hampson
Team leader
0403 081 561
lisa.hampson@aff.gov.au
Timeline
Cargo Operations North and Response - Assessment
Department of Agriculture, Fisheries and Forestry
10.2023 - Current
Sales Assistant 2IC
Luxotica Group, Oakley and Sunglass Hut
08.2019 - 10.2023
Restaurant Manager
New York New York, Manhattan on Hope
10.2015 - 04.2018
Certificate II -
Barrier Reef College of TAFE
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