Rebecca Glasspell
Kempsey,NSW
Summary
Dynamic professional with extensive experience in management. Skilled in implementing process improvements and ensuring compliance with quality standards. Committed to fostering a productive team environment and enhancing customer satisfaction through effective service delivery.
12 year's experience in the disability industry.
Seeking full-time opportunities in Gympie, QLD to align with a new lifestyle.
Overview
2026
2026
years of professional experience
Work History
Laundry Manager
Macleay Options Ltd.
Kempsey, NSW
2025 - Current
- Managed laundry operations to ensure timely and efficient service delivery.
- Supervised staff to enhance productivity and maintain high-quality standards.
- Implemented process improvements that reduced turnaround time for laundry services.
- Monitored inventory levels to ensure adequate supplies for daily operations.
- Conducted regular equipment maintenance to minimize downtime and repair costs.
- Trained new staff on operational procedures and safety protocols.
- Coordinated with suppliers to negotiate favorable terms for laundry supplies.
- Developed scheduling systems to optimize staff allocation and workload.
- Maintained cleanliness and organization of the laundry facility to ensure efficiency.
- Evaluated and adjusted budgets to align with operational needs and cost control.
- Implemented quality control measures to ensure consistent service standards.
- Streamlined laundry processes to enhance overall workflow and efficiency.
- Resolved conflicts between staff members promptly and professionally.
- Maintained records of employee attendance, leave requests, and payroll information in accordance with company policies.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Ensured compliance with health and safety regulations in the workplace.
- Ensured that all safety protocols were followed during the handling of hazardous chemicals in the workplace.
- Managed staff schedules to ensure adequate coverage during peak operational hours.
- Coordinated with external vendors for timely delivery of goods necessary for operations.
Marketing Assistant
Macleay Options Ltd.
Kempsey, NSW
2023 - 2025
- Developed engaging content for various marketing channels, enhancing brand visibility.
- Coordinated logistics for promotional events, ensuring successful execution and attendee satisfaction.
- Assisted in creating marketing collateral that aligned with brand guidelines and campaign objectives.
- Conducted market research to identify trends and consumer preferences, informing strategic decisions.
- Managed social media accounts, increasing follower engagement through regular content updates.
- Supported email marketing campaigns by segmenting lists and drafting compelling copy.
- Collaborated with team members to brainstorm innovative marketing strategies and promotional ideas.
- Monitored and reported on campaign performance, providing insights for future improvements.
- Maintained organized files and databases for marketing materials and customer interactions.
- Created visually appealing graphics for social media posts and marketing materials.
- Assisted in developing and maintaining the company website to improve user experience.
- Edited and proofread marketing content to ensure clarity and accuracy before distribution.
- Delivered administrative support to other departments as needed, fostering cross-functional collaboration.
- Provided administrative support to the Marketing Manager on a daily basis.
- Adapted marketing strategy to fit consumer preferences and expectations.
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
Intake Officer
Macleay Options Ltd.
Kempsey, NSW
2023 - 2025
- Scheduled appointments for prospective clients in accordance with agency policies.
- Developed strategies to improve the efficiency of the intake process.
- Resolved discrepancies between documents submitted by applicants and agency databases.
- Created reports summarizing intakes completed within specified timeframes.
- Participated in community meetings aimed at identifying gaps in existing services.
- Reviewed applications and supporting documents for completeness and accuracy.
- Facilitated intake interviews for potential clients, ensuring accuracy of information collected.
- Assisted in developing individualized service plans based on client needs assessment.
- Ensured compliance with applicable laws, regulations, and policies governing intake activities.
- Responded to customer inquiries and provided assistance with the application process.
- Provided guidance on eligibility criteria, regulations, and other program requirements.
- Maintained accurate records of client interactions using case management software.
- Conducted follow-up calls to ensure timely completion of all required paperwork.
- Collaborated with internal departments to coordinate services between multiple agencies.
- Fielded phone calls, answered questions and took messages for officers and other departmental personnel.
- Handled variety of administrative tasks daily, filed paperwork and typed memos.
Support Coordinator
Macleay Options Ltd.
Kempsey, NSW
01.2023 - 06.2023
- Facilitated client intake processes to assess individual needs and service requirements.
- Coordinated service delivery among various stakeholders to ensure client satisfaction.
- Conducted regular follow-ups with clients to monitor progress and address concerns.
- Developed personalized care plans based on detailed client assessments.
- Managed documentation related to client services, ensuring compliance with regulations.
- Collaborated with internal teams to optimize resource allocation for client programs.
- Resolved client issues promptly, maintaining a high level of service quality.
- Maintained accurate case files to support client needs and service delivery.
- Identified gaps in services and recommended improvements to management.
- Supported clients in navigating healthcare systems to access necessary services.
- Engaged with families to provide updates and address any questions or concerns.
- Monitored compliance with organizational policies and industry standards.
- Participated in staff meetings, trainings, conferences related to job duties and expectations.
- Developed and maintained relationships with external service providers.
- Served as a liaison between families, caregivers and internal, external service providers.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Monitored progress of clients' goals and objectives.
Store Manager
Macleay Options Ltd.
Kempsey, NSW
2020 - 2023
- Developed and implemented staff training programs to enhance team performance and service delivery.
- Monitored sales trends to adjust merchandising strategies and optimize product placement.
- Ensured compliance with operational policies and procedures to maintain a safe shopping environment.
- Collaborated with vendors to negotiate pricing and ensure timely delivery of inventory.
- Conducted performance evaluations to identify areas for improvement and recognize high achievers.
- Established effective communication channels within the team to promote collaboration and information sharing.
- Executed promotional campaigns to drive customer engagement and increase foot traffic.
- Streamlined inventory processes to reduce waste and improve stock accuracy.
- Analyzed customer feedback to implement improvements in store layout and product offerings.
- Coordinated staff schedules to ensure adequate coverage during peak shopping times.
- Facilitated conflict resolution among team members to foster a positive workplace culture.
- Implemented loss prevention strategies to mitigate theft and reduce inventory loss.
- Oversaw visual merchandising to enhance the store's aesthetic appeal and improve customer experience.
- Trained employees on cash handling procedures to ensure accuracy in transactions.
- Reviewed financial reports to track budget adherence and identify cost-saving opportunities.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
Store Assistant
Macleay Options Ltd.
Kempsey, NSW
2014 - 2020
- Assisted in inventory management by conducting regular stock checks and updating inventory records.
- Provided product knowledge training to new staff members, enhancing overall team performance.
- Organized merchandising displays to optimize product visibility and enhance shopping experience.
- Delivered exceptional sales assistance by understanding customer needs and recommending suitable products.
- Maintained store maintenance tasks, ensuring a safe and welcoming environment for customers.
- Coordinated with team members to streamline operations and improve customer flow.
- Executed cash handling procedures accurately, minimizing discrepancies during financial transactions.
- Supported customer service initiatives by resolving inquiries and complaints in a timely manner.
- Implemented effective stock replenishment strategies to prevent product shortages on shelves.
- Monitored product expiration dates, ensuring the freshest items were available for customers.
- Participated in store events and promotions, driving customer engagement and increasing sales.
- Assisted in the layout planning of store fixtures to maximize space efficiency and product access.
- Maintained cleanliness of sales floor and backroom areas.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Store Assistant
Caltex Service Station
Kempsey, NSW
2013 - 2014
- Stocked shelves with merchandise such as snacks, beverages, cigarettes, oil products, ice cream and other convenience items.
- Greeted customers and provided excellent customer service.
- Operated cash register, processed payments, and balanced drawer daily.
- Verified age for tobacco and alcohol purchases using valid identification cards.
- Maintained cleanliness of store area including wiping down counters and sweeping floors.
- Followed company guidelines for safe food handling practices when stocking refrigerators or freezers with food items.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Handled customer complaints in a professional manner while providing satisfactory solutions to their issues.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Reported any suspicious activity to management promptly.
- Provided fuel information to customers and answered questions regarding products or services.
- Sold store items and vehicle services to customers.
Store Supervisor
IGA
Gold Coast, QLD
2007 - 2013
- Collaborated with management to establish operational compliance with company policies.
- Encouraged team development through regular feedback and recognition of achievements.
- Administered cash handling procedures to maintain accuracy and accountability.
- Organized store layout changes to improve customer flow and accessibility.
- Trained staff on product knowledge to enhance customer interactions and sales effectiveness.
- Evaluated supplier performance to ensure quality and reliability of products.
- Enhanced store safety protocols to protect employees and customers alike.
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained updated records on product deliveries, returns, damages.
- Tracked store inventories and ordered new materials to prevent shortages.
- Answered customer queries and complaints and provided prompt solutions.
- Assigned tasks to staff according to workload requirements.
- Received store deliveries and transported items to correct facility locations.
- Monitored stock levels and identified ordering needs.
Pastoral Care Worker
International Network of Churches
Kempsey, NSW
2001 - 2007
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Developed positive relationships with clients by providing encouragement and support.
- Used calm, positive, and encouraging approach with youth.
- Provided emotional support and guidance to youths in difficult situations.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Participated in regular meetings with staff members to discuss program goals and objectives.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
- Directed activities to promote growth in mental, emotional and educational areas.
- Documented child progress, reporting extreme changes in behaviour.
- Facilitated group discussions, activities, and workshops for youths on a variety of topics.
- Maintained records of program services provided to ensure compliance with regulations.
- Collaborated with other professionals to provide comprehensive services to clients.
- Researched new methods for engaging youth which would result in better outcomes.
Store Manager
Optus
Kempsey, NSW
1999 - 2001
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Shop Assistant
Charcoal Chicken
Taree, NSW
1996 - 1998
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Collaborated with other team members to ensure timely completion of tasks.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Served orders to customers at windows, counters and tables.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Operated cash register to process customer payments accurately and efficiently.
- Provided quality customer service by adhering to company policies and procedures.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Education
Certificate IV Disability
ETC
Kempsey, NSW01-2023
Certificate III Individual Support
ETC
Kempsey, NSW01-2022
Skills
- Staff supervision
- Inventory management
- Quality control
- Process improvement
- Equipment maintenance
- Customer relationship management
- Time management
- Employee engagement
References
References available upon request.
Timeline
Support Coordinator
Macleay Options Ltd.
01.2023 - 06.2023
Laundry Manager
Macleay Options Ltd.
2025 - Current
Marketing Assistant
Macleay Options Ltd.
2023 - 2025
Intake Officer
Macleay Options Ltd.
2023 - 2025
Store Manager
Macleay Options Ltd.
2020 - 2023
Store Assistant
Macleay Options Ltd.
2014 - 2020
Store Assistant
Caltex Service Station
2013 - 2014
Store Supervisor
IGA
2007 - 2013
Pastoral Care Worker
International Network of Churches
2001 - 2007
Store Manager
Optus
1999 - 2001
Shop Assistant
Charcoal Chicken
1996 - 1998
Certificate IV Disability
ETC
Certificate III Individual Support
ETC