Rebecca Graham
Brisbane,QLD
Summary
Dependable and enthusiastic candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet strategic goals. Strong understanding of MS QLDs marketing needs across the business, and commitment to customer outcomes.
Overview
11
11
years of professional experience
Work History
Service Development Leader
MS Queensland
Brisbane, QLD
09.2021 - Current
- Establish and drive customer attraction strategies to ensure healthy pipeline of customers for accommodation sites.
- Built strong relationships with customers, accommodation partners, internal and external stakeholders through positive attitude and attentive response.
- Lead a multi-disciplinary team, including collaborating with internal and external resources such as third parties and/or contractors, to drive exceptional outcomes.
- Utilised market trends and target audience statistics to effectively and appropriately market products.
- Focus on growing MS Queensland's brand awareness in the accommodation space through implementation of grass roots marketing strategies.
Business Partner, Customer Impact
MS Queensland
Brisbane, QLD
05.2021 - 10.2021
- Implemented a strategy to grow and manage the accommodation lead pipeline through a combination of digital and local area marketing strategies.
- Creating regular reporting and connection between marketing and services teams to ensure correct targeting and understanding of our current lead tunnel the lead funnel.
- Analysed past data and participant outcomes to understand the NDIS SDA funding model. Collaborated with services and customer support teams to ensure the process was customer-centric.
Wellness Program Coordinator
MS QLD
09.2019 - 05.2021
- Develop, coordinate and deliver an annual wellness program which consisted of workshops, seminars, webinars across Queensland using various delivery channels
- Focus on achieving positive customer outcomes, identifying new customers and linking customers into existing NDIS services.
- Engaging and developing partnerships across the scope of the program.
Project Manager
MS Queensland
Brisbane, QLD
04.2017 - 07.2019
- Responsible for managing, monitoring and evaluating all Swimathon fundraising events, including the day to day management of the fundraising strategy to ensure projects are completed within budget and set time-frames
- Work with the marketing team or contractors to design, print and distribute event marketing materials
- Ensure compliance with relevant legislation and fundraising standards and requirements
- Working with the Fundraising Event Manager to set income and expenditure budgets for events fundraising activity including projections for new activities
- Actively monitor event progress against set budgets and reforecast income and expenditure as required
- Planning, management and delivery of pre-event, onsite, and post-event operations and logistics for all MS Swimathon events around the State
- Built strong relationships regionally with a focus on engaging with ambassadors and the creation of a community champion program.
- National 'highly commended' and QLD state finalist of the 2020 Impact on A Shoestring FIA Awards for Excellence
Corporate Golf and Events Coordinator
North Lakes Resort Golf Club, North Lakes
, Queensland, QLD
10.2015 - 01.2017
- Promoting, organising and executing conferences, corporate golf and other corporate events.
- Generating new leads and nurturing existing customers with a high rate of retention
- Managing the sales pipeline of prospective customers to maximise conversions
- Manage the database of prospects across our corporate inventory, ensuring regular communication and the updating of accurate records
- Prepare presentations, proposals and sales contracts
Teacher Aide
Centenary State High School
Jindalee, QLD
09.2014 - 10.2015
- Liaise with small staff team to ensure teaching and behavioral objectives are met
- Using Facilitated Communication to aide students in mainstream education
- Liaise with parents to talk about behavior plans and student progress
Events and Administration Coordinator
Ashgrove Golf Club
Ashgrove, QLD
11.2012 - 10.2015
- Functions and Corporate Days organisation and coordination -
- Marketing - Stock control and management, including meeting with suppliers - Negotiating new product release and determining suitability at venue
- Implementation of weekly staff rosters, staff training and induction - Develop membership drives to increase membership sales.
Education
The Fundamentals of Digital Marketing
Google
Digital Garage02.2022
Management Course
Pathways Australia
12.2019
Skills
- Customer-focused
- Project Management
- Business Development
- Verbal and Written Communication
- Exceptional interpersonal communication
- Relationship Building
- Strategy implementation
- Enthusiastic and Collaborative team player
- Ability To Collaborate
- Budgeting And Allocation
Timeline
Service Development Leader
MS Queensland
09.2021 - Current
Business Partner, Customer Impact
MS Queensland
05.2021 - 10.2021
Wellness Program Coordinator
MS QLD
09.2019 - 05.2021
Project Manager
MS Queensland
04.2017 - 07.2019
Corporate Golf and Events Coordinator
North Lakes Resort Golf Club, North Lakes
10.2015 - 01.2017
Teacher Aide
Centenary State High School
09.2014 - 10.2015
Events and Administration Coordinator
Ashgrove Golf Club
11.2012 - 10.2015
The Fundamentals of Digital Marketing
Google
Management Course
Pathways Australia
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