Rebecca Greig
Exmouth,WA
Summary
Highly motivated professional with over 15 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Apply business acumen, experience and exercises decisive judgment to meet and exceed organizational goals. Business Owner with years of expertise developing exceptional skills in photography and customer service. True leader experienced in my industry.
Marital Status Married
Children 2
Non Smoker
Covid Vacinated
Overview
32
32
years of professional experience
Work History
Hotel Front Desk Receptionist
Mantarays
08.2022 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Photography-owner and Photographer
SkylaSage
01.2012 - Current
- Skylasagephotography.com
- Ensure superior customer service, providing a professional images, maintaining equipment and knowledge of photography
- Wedding, Family (Lifestyle) , Corporate, Product and Water Photography
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Cabin Crew
Altara Jetstar
01.2013 - 01.2014
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Kept cabin neat, clean and professional in appearance.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Completed accurate audits of aircraft following cleaning and sanitization procedures.
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Dealt with passenger emergencies according to standards.
Cabin Crew
Qantas/MAM Aviation
01.2004 - 01.2010
- Ensured superior customer service experience by addressing customer concerns demonstrating empathy and resolving problems on the spot
- Emergency procedures, first aid , inflight service, boarding and greeting customers, professional work ethic and team work
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Completed accurate audits of aircraft following cleaning and sanitization procedures.
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Kept cabin neat, clean and professional in appearance.
Director of Salon and Therapist
Butterfly Beauty
01.2000 - 01.2004
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Addressed customer problems quickly and according to service standards.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Modernized company structure and policies to meet changing market demands.
Customer Service Officer and Reception
Dell Computers
01.1995 - 01.1999
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Tracked down sources of special products and services to meet customers' special needs.
Customer Service
Blackcombe Whistler Canada
01.1994 - 01.1995
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Dee Why RSL
01.1992 - 01.1994
Education
Emergency Training for Jetstar -
01.2013
Responsible service of Alcohol -
01.2013
Senior first Aid training -
01.2013
Qantas Certificate for emergency procedures and service -
01.2004
Diploma - Health Science and Beauty therapy
01.1999
High School Certificate -
St Lukes Secondary School
01.1990
Skills
- Marketing Tactics
- Operations Oversight
- Training Management
- Resource Allocation
- Finance and Accounting Oversight
- Originality and Creativity
- Program Optimization
- Focus and Follow Through
- Goal Setting
- Quality Assurance
- Decision Making
- Customer Service Management
- Problem Anticipation and Resolution
- Records Organization and Management
- Administrative Management
- Employee Motivation
Additional Information
- ACCOMPLISHMENTS , Received an Excel award for customer service whilst working in Qantas for outstang customer service
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Hotel Front Desk Receptionist
Mantarays
08.2022 - Current
Cabin Crew
Altara Jetstar
01.2013 - 01.2014
Photography-owner and Photographer
SkylaSage
01.2012 - Current
Cabin Crew
Qantas/MAM Aviation
01.2004 - 01.2010
Director of Salon and Therapist
Butterfly Beauty
01.2000 - 01.2004
Customer Service Officer and Reception
Dell Computers
01.1995 - 01.1999
Customer Service
Blackcombe Whistler Canada
01.1994 - 01.1995
Cashier
Dee Why RSL
01.1992 - 01.1994
Emergency Training for Jetstar -
Responsible service of Alcohol -
Senior first Aid training -
Qantas Certificate for emergency procedures and service -
Diploma - Health Science and Beauty therapy
High School Certificate -
St Lukes Secondary School