Rebecca Harband
Salamander Bay
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments.
Overview
3
3
years of professional experience
Work History
Patient Experience Specialist
Montu
Melbourne
04.2024 - Current
- Diary management
- Data entry
- Processing orders
- Monitoring deliveries
- Patient Care
- Working along side clinical staff for consult and file management
- Conducted follow-up calls to ensure satisfaction with care received.
- Maintained accurate records of all interactions with patients, including complaints, inquiries, and compliments.
- Coordinated with healthcare providers to facilitate smooth patient transitions between departments.
- Assisted with scheduling appointments for new and existing patients.
- Served as liaison between administration and frontline clinical staff regarding issues impacting the patient experience.
Team Member
LagardereAWPL
Williamtown
10.2023 - 06.2025
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Participated in team meetings to discuss strategies for improvement.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Worked hard to learn required tasks quickly to maximize performance.
- Participated in regular training sessions to improve product knowledge and service skills.
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Trained new team members using approved training materials and information.
Customer Service Representative
Telstra
Sydney
11.2022 - 10.2023
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Richmond High School
Richmond, NSW12-1994
Skills
- Patient care
- Data entry
- Appointment scheduling
- Record keeping
- Order processing
- Customer service
- Communication skills
- Conflict resolution
- Follow-up procedures
- Time management
- Effective communication
- Medical billing
- Service coordination
- Regulatory compliance
- Reliability and dedication
- Documenting and recording information
- Scheduling appointments
- Transition facilitation
- Inventory management
- Supervision and leadership
Affiliations
- Nature and Wildlife
- Lego
- Movies and TV
- History
- Aviation and Marine
A
Languages
English
Full Professional
Timeline
Patient Experience Specialist
Montu
04.2024 - Current
Team Member
LagardereAWPL
10.2023 - 06.2025
Customer Service Representative
Telstra
11.2022 - 10.2023
High School Diploma -
Richmond High School
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